James Doolan
East Falmouth
Summary
Sales professional with proven track record in driving business growth and client satisfaction. Adept in developing and implementing sales strategies that align with organizational goals. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in client relationship management and strategic planning, embodying reliability and results-oriented focus.
Overview
21
21
years of professional experience
Work History
Certifed Sales Lead
1800 Got Junk
Mashpee, MA
06.2023 - 05.2025
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
- Safety within the job ( with the junk removal)
Universal Banker
The Cooperative Bank of Cape Cod
Falmouth, MA
11.2022 - 04.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Retail Manager
TJX Companies
Wareham, MA & Falmouth Ma
09.2004 - 11.2022
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Employee Schedules/ Trainings
- Sales & credit card goals
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Education
Masonary
Cape Cod Technical School
Harwich, MA06-2000
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Relationship selling
- Customer retention
- Performance management
- Merchandise flow
- Objection handling
- Team building
- Associate coaching
- Sales supervision
- Floor operations
- Teamwork and collaboration
- Team leadership
- Relationship building
- Cash handling
- Sales training
- Sales strategy
Timeline
Certifed Sales Lead
1800 Got Junk
06.2023 - 05.2025
Universal Banker
The Cooperative Bank of Cape Cod
11.2022 - 04.2023
Retail Manager
TJX Companies
09.2004 - 11.2022
Masonary
Cape Cod Technical School