James Gagnon
Springfield,MA
Summary
Proven problem-solver and team player, I excelled at Arete Direct LLC by ensuring timely and accurate deliveries, enhancing customer satisfaction. At Big Y World Class Market, I significantly contributed to safety and service standards, showcasing my customer service expertise and adeptness in documentation. My ability to manage time effectively and collaborate with colleagues underlines my reliability and dedication to excellence.
Overview
9
9
years of professional experience
Work History
Delivery Associate
Arete Direct LLC
08.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Effective and professional communication with customers for access into buildings.
Produce Specialist
Big Y World Class Market
07.2021 - 08.2022
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Expedited produce deliveries by unloading trucks efficiently while verifying order accuracy against invoices.
- Increased customer satisfaction through providing timely assistance, product knowledge, and recommendations.
- Handled escalated customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Contributed to a safe work environment through adherence to established safety guidelines during lifting, cutting, and cleaning tasks.
Produce Clerk
Big Y World Class Market
04.2018 - 07.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Front End Clerk
Big Y World Class Market
10.2015 - 04.2019
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning [Product or service].
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Assisted customers with inquiries, resolving issues promptly and professionally.
Education
Associate of Science - Occupational Therapy Assistant
Springfield Technical Community College
Springfield, MA05-2024
Associate of Arts - General Studies
Springfield Technical Community College
Springfield, MA05-2018
Skills
- Deadline adherence
- Problem-solving
- Teamwork and collaboration
- Time management skills
- Punctual and reliable
- Customer service
- Documentation and reporting
- Dependable and reliable
Timeline
Delivery Associate
Arete Direct LLC
08.2022 - Current
Produce Specialist
Big Y World Class Market
07.2021 - 08.2022
Produce Clerk
Big Y World Class Market
04.2018 - 07.2021
Front End Clerk
Big Y World Class Market
10.2015 - 04.2019
Associate of Science - Occupational Therapy Assistant
Springfield Technical Community College
Associate of Arts - General Studies
Springfield Technical Community College
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