James McCauley
Hanover
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Floor Lead
Triple M Dispensary
01.2024 - Current
- Ensured compliance with state regulations.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage..
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Upheld proper visual merchandising standards on retail floor.
Budtender
Triple M Dispensary
07.2023 - 01.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Assistant Store Manager
Commonwealth Alternative Care
10.2021 - 03.2023
- Oversaw sales floor that saw over 600 customers daily.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Patient Service Associate/Budtender
Commonwealth Alternative Care
01.2021 - 10.2021
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained up to date knowledge of menu items daily.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Personally answered dozens of calls daily, picking and packing patient orders tailored to their specific needs.
- Handled upwards of $15,000 daily at times.
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Resolved customer complaints using established follow-up procedures
Assistant Sales Manager
Specialty Auto Sales
07.2017 - 04.2020
- Led sales team of four and liaised with other departments ensuring smooth customer service.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Picker/Warehouse Packer
Crown Automotive Sales Co. Inc.
07.2014 - 07.2017
- Picked and packed large inventory filling order for affiliated warehouses in Nevada and Georgia weekly.
- Kept work areas neat, clean and free from debris.
- Operated manual pallet jacks and forklifts to move and store materials.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Packed, weighed and shipped items per customer specifications.
Customer Service Representative
Maximus Inc
02.2009 - 03.2011
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Weymouth High School
Weymouth, MA05.2001
Skills
- Performance Monitoring and Evaluation
- Staff Management
- Records Maintenance
- Management Training
- Pricing and Markdowns
- Human Resource Policies
- Database Management
- Market and Competitor Research
Timeline
Floor Lead
Triple M Dispensary
01.2024 - Current
Budtender
Triple M Dispensary
07.2023 - 01.2024
Assistant Store Manager
Commonwealth Alternative Care
10.2021 - 03.2023
Patient Service Associate/Budtender
Commonwealth Alternative Care
01.2021 - 10.2021
Assistant Sales Manager
Specialty Auto Sales
07.2017 - 04.2020
Picker/Warehouse Packer
Crown Automotive Sales Co. Inc.
07.2014 - 07.2017
Customer Service Representative
Maximus Inc
02.2009 - 03.2011
High School Diploma -
Weymouth High School
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