JAMES MORANTUS
Newton,ME
Summary
Customer-focused professional with successful 2 year career in Sports industry sector. Experienced and skilled in managing operations related to program logistics. Expertise in community building, customer service and program quality. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with staff members and customers. Strong leader and problem-solver dedicated to streamlining operations to improve customer service. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Daily Program Manager
Volo Sports
07.2021 - Current
- Engaged in both long and short-term planning, and strategizing for high-quality sports programs.
- Spearheaded the Volo Pass program in Boston, and grew membership to 2,000+ customers.
- Resolved customer issues and cultivated strong relationships with customers to build loyalty and repeat business.
- Recruited, interviewed, and coordinated with staff members to perform onsite operations of various sports programs.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
UX/UI Designer
Volo Sports
06.2020 - 07.2021
- Spearheaded the Tech Department’s UX initiative of building products that are intuitive and grounded on user research
- Research and build interactive, high fidelity prototypes of front-end and back-end screens for mobile and web
- Work closely with stakeholders, other designers and engineers to ensure iterations of existing and new designs meet industry standards.
- Used wireframes, mock-ups and prototypes to establish user interface design and architecture.
UX Design Consultant
DCU Innovation Center
04.2020 - 06.2020
- Led the research for a team of 3 and conducted 7 user interviews which were then synthesized to create a proto-persona to identify users’ pain points and needs
- Conducted a competitive analysis to identify industry trends, then used the hypothesis to build a site map and multiple user flows
- Conducted a design studio session to sketch and wireframe a total of 6 screens that were then A/B tested, usability tested and iterated 4 times to create a final high fidelity prototype
- Presented the interactive prototype to the 3 stakeholders.
Cost Analysis Review Team Lead
Granite Telecom
07.2017 - 12.2019
- Trained new hires on daily processes and internal systems to function efficiently within the team
- Lead and organize analyses totaling 100 to 200 invoices per week and created high level reports for upper management.
Premier Invoice Extraction Analyst
Granite Telecom
03.2015 - 07.2017
- Worked with sales representatives, current clients and prospective clients to determine customer needs and offer effective solutions
- Utilized company tools and databases to perform cost analysis for pricing requests to meet company’s margin standards.
Corporate Sales Trainer
GLC
02.2014 - 03.2015
- Trained account executives with sales training seminars and team building activities
- Mentored new hires in developing pitch scripts to have effective sales calls and meetings, and to meet weekly sales quotas
- Identified a target market share by district and developed selling strategies that increased regional client accounts by 10%.
Education
Certificate - UX Design Fellow
General Assembly
Boston, MA05.2020
Bachelor of Arts - Political Science And Psychology
Rutgers University
New Brunswick, NJ06.2013
Skills
- Community Building
- Client Relations and Retention
- Project Planning
- Satisfaction Surveys
- Customer Experience Control
- Operational Efficiency
- Performance Monitoring
- Google Sheets
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Daily Program Manager
Volo Sports
07.2021 - Current
UX/UI Designer
Volo Sports
06.2020 - 07.2021
UX Design Consultant
DCU Innovation Center
04.2020 - 06.2020
Cost Analysis Review Team Lead
Granite Telecom
07.2017 - 12.2019
Premier Invoice Extraction Analyst
Granite Telecom
03.2015 - 07.2017
Corporate Sales Trainer
GLC
02.2014 - 03.2015
Certificate - UX Design Fellow
General Assembly
Bachelor of Arts - Political Science And Psychology
Rutgers University
Similar Profiles
Vivek PranavamurthiVivek Pranavamurthi
Social Host and Sales Rep at Volo SportsSocial Host and Sales Rep at Volo Sports
JAMES MORANTUSJAMES MORANTUS
Sports Product Director at Volo SportsSports Product Director at Volo Sports
Crowe WestonCrowe Weston
Program Coordinator at VOLO SportsProgram Coordinator at VOLO Sports