James Pliska
Feeding Hills
Summary
Dynamic Underwriting Case Specialist at MassMutual with a proven track record of exceeding performance expectations. Skilled in case planning and relationship building, I excel in advocating for clients while maintaining confidentiality. Committed to ethical practice and continuous professional development, I effectively train new team members and ensure high-quality standards in case management.
Overview
19
19
years of professional experience
Work History
Underwriting Case Specialist
MassMutual
09.2006 - 03.2025
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
- Established strong relationships with clients, understanding their needs and advocating on their behalf.
- Exceeded performance expectations consistently by meeting deadlines while maintaining high-quality work standards.
- Assisted in training new Case Specialists to ensure consistent quality of work across the team.
- Daily reporting
- Personal History Interviews with new applicants for Life and Disability coverage. Covering Medical and Financials. Providing results to Underwriters.
Education
Associate of Arts - Liberal Arts
Springfield Technical Community College
Springfield, MA05-1998
Skills
- Case planning
- Ethical practice
- Progress monitoring
- Boundary setting
- Customer service
- Problem-solving
- Multitasking Abilities
- Multitasking
- Excellent communication
- Active listening
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Relationship building
- Verbal communication
- Professional ethics
- Self motivation
Timeline
Underwriting Case Specialist
MassMutual
09.2006 - 03.2025
Associate of Arts - Liberal Arts
Springfield Technical Community College
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