James "Seamus" Roche Jr.
Boston
Summary
Throughout all of my previous and current work experience I have confidently developed the abilities of being a dependable, flexible, and hard nosed worker. Executing the task at hand and exceeding expectations is what I strive for.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
Votze Butler Associates, Inc.
05.2023 - Current
- Assist in budget management by tracking expenses and forecasting project costs.
- Facilitate communication between cross-functional teams to streamline project execution.
- Develop detailed project documentation, enhancing clarity and accountability among stakeholders.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
Sales and Marketing Coordinator
Loyalty Builders
02.2023 - 05.2023
- Support sales and marketing growth and development by:
- Creating industry specific prospect lists using ZoomInfo and LinkedIn Sales Navigator.
- Responsible for updating and tracking all sales and marketing database activities within Salesforce.
- Email list management and activity tracking using the Mailchimp platform.
Customer Experience Associate
DraftKings Inc.
07.2021 - 10.2022
- Respond to customer inquiries quickly via email, live chat, and callbacks.
- Provide detailed information on customers accounts, sports/casino wagering, company promotions, etc with empathy and accuracy.
- A part of the '2021 International Service Excellence Team' Customer Service Team of the Year.
Education
Bachelor of Science - Sport Management
University of Massachusetts, Amherst
Amherst, MA05-2020
Skills
- Procore, Microsoft 365, Buildr, Sage, Paperless, Planswift
- Salesforce, ZoomInfo, Zendesk, Alation
- Customer Service
- Social Media
Certification
- Construction Supervisor License (CSL)
- OSHA 30
Timeline
Assistant Project Manager
Votze Butler Associates, Inc.
05.2023 - Current
Sales and Marketing Coordinator
Loyalty Builders
02.2023 - 05.2023
Customer Experience Associate
DraftKings Inc.
07.2021 - 10.2022
Bachelor of Science - Sport Management
University of Massachusetts, Amherst