Jami DeLauri
Boston
Summary
Adaptable and versatile professional with a proven track record of effectively working in teams to achieve personal and business goals. Recognized for skillfully handling escalated customer support issues to ensure customer satisfaction. Highly motivated service manager with 5 years of experience in maintenance, consistently delivering results by building and leading high-performance teams. Possesses excellent communication skills and a demonstrated history of successful collaboration across all levels of the organization.
Overview
15
15
years of professional experience
Work History
Maintenance Service Manager
Mediate Management
07.2023 - Current
- Manage day to day work order requests through 150 managed properties across Greater Boston
- Front line with customers to discuss service needs and offer available solutions to any in unit work.
- Manage carpenters, roofers, handymen, painters and a master plumber.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational success.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Manager
Efficient Home Services Of Florida
04.2021 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
General Manager
Buya Ramen
05.2019 - 05.2021
- Manage daily operations to include budgeting, payroll, hiring, scheduling, training and development of all employees
- Control all beverage and labor costs
- Cross-trained in all aspects of restaurant.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Beverage Supervisor
LEVY at Tropicana Field
02.2019 - 06.2019
- Led a team of 40+ employees to ensure responsible alcohol service, standard operating procedures were met
- Oversaw inventory, ordering, and daily incident reports.
General Manager
Beantown Properties
05.2010 - 11.2018
- Was moved from Boston to St. Petersburg Florida to open and run a 20yr old Boston staple
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Completed projects on time and within allocated budget.
- Complied with operational standards and OSHA regulations.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Tracked and replenished inventory to maintain par levels.
- Addressed customer concerns with suitable solutions.
Education
SUFFOLK UNIVERSITY
01.2009
Skills
- Vendor Management
- Productivity monitoring
- MS Office
- Payroll
- Time Management
- Workflow Management
- Team Building and Leadership
- Client Relations and Retention
- Handling Escalations
- Problem-Solving
- Administration and Reporting
- Culture development
Contact
Boston, MA 02109
Timeline
Maintenance Service Manager
Mediate Management
07.2023 - Current
Customer Service Manager
Efficient Home Services Of Florida
04.2021 - Current
General Manager
Buya Ramen
05.2019 - 05.2021
Beverage Supervisor
LEVY at Tropicana Field
02.2019 - 06.2019
General Manager
Beantown Properties
05.2010 - 11.2018
SUFFOLK UNIVERSITY
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