Jamie Gonzalez

• Organized and maintained dental instruments and supplies, resulting in streamlined workflows and reduced patient wait times.
• Trained and mentored new staff members, fostering a collaborative team environment and enhancing operational efficiency.
• Conducted patient intake assessments, facilitating effective treatment planning and improving patient satisfaction rates.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Took digital X-rays of teeth using radiographic equipment.
• Maintained a neat, clean and organized environment throughout the office.
• Sterilized instruments according to established guidelines and protocols.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Laid out dental instruments and equipment before procedures.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
• Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
• Educated patients on treatment procedures and post-procedure home care.
• Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
• Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Prepared patients by explaining scheduled treatments and potential side effects.
• Kept accurate records of dental treatments provided for each patient's visit.

• Assisted in performing dental procedures, ensuring patient comfort and adherence to safety protocols during treatments.
• Seating patients in the treatment area.
• Managed patient records efficiently, enhancing data accuracy and supporting seamless communication among the dental team.
• Educated patients on oral hygiene practices, contributing to improved patient compliance and overall dental health.
• Passing requested instruments to the dentist during dental procedures.
• Sterilization and preparation of instruments.
• Taking impressions of teeth for study models.
• Polishing.
• Take x-rays.
• Apply fluoride and sealants.

managing a high volume of calls.

Handling customer inquiries.

Resolving issues.

Processing payments and orders and updating customer databases.

• Sales & Transactions: Processing payments, returns, and exchanges accurately using a POS system.
• Greeting customers
• Answering product questions
• Restock products promptly and arrange them neatly.
• Processing sales.
• Support inventory management by receiving shipments and restocking.
• Communication
• Multitasking
• Product knowledge
• Flexibility for varied shifts.
• Responsible for deposits.
• Opening and closing shifts.