Jamie Silva
Somerset
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Cardiac High Risk Case Manager
Southcoast VNA
12.2013 - Current
- Responsibilities: case management of high-risk patient demographic specializing in cardiac, COPD, palliative. Wound management. Phlebotomy. LPN and HHA supervisory. Hospital experience post-surgical and med/surg.
- Coordinated comprehensive care plans for clients to address individual needs and preferences.
- Conducted thorough assessments to evaluate client eligibility for services and programs.
- Collaborated with interdisciplinary teams to ensure continuity of care across various settings.
- Developed and maintained strong relationships with clients and families to foster trust and engagement.
- Monitored client progress, adjusting care plans as necessary to optimize outcomes.
- Mentored junior staff on case management protocols and best practices for client interactions.
- Led initiatives to improve service delivery processes, enhancing efficiency and responsiveness.
- Advocated for clients' rights, ensuring access to appropriate resources and support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Med/Surg Nurse
Southcoast Charlton Memorial Hospital
12.2005 - 12.2013
- Responsibilities: case management of high-risk patient demographic specializing in cardiac, COPD, palliative. Wound management. Phlebotomy. LPN and HHA supervisory. Hospital experience post-surgical and med/surg.
- Administered patient care, monitoring vital signs and responding to medical emergencies.
- Collaborated with multidisciplinary teams to develop personalized patient care plans.
- Educated patients and families on health management and post-discharge procedures.
- Evaluated patient outcomes, adjusting care strategies to ensure optimal recovery pathways.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Parts Manager
Clark and White Lincoln Mercury
01.1994 - 11.2005
- Managed inventory levels and procurement processes for optimal parts availability.
- Streamlined ordering procedures, reducing lead times and improving service delivery.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Developed strategic relationships with vendors to enhance supply chain efficiency.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate of Science - Nursing
Bristol Community College
Fall River, MASkills
- EPIC Proficient
- Communication
- Critical thinking
- Leadership
- Time management
- Attention to detail
- Adaptability
- Case management
- Problem-solving
- Case documentation
- Client advocacy
Certification
CPR/First-Aid
Timeline
Cardiac High Risk Case Manager
Southcoast VNA
12.2013 - Current
Med/Surg Nurse
Southcoast Charlton Memorial Hospital
12.2005 - 12.2013
Parts Manager
Clark and White Lincoln Mercury
01.1994 - 11.2005
Associate of Science - Nursing
Bristol Community College