Jamilex Herrera
Lawrence
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Intern
Greater Lawrence Family Health Center
- Call patients to remind them of appointments
- Survey patients in the waiting area
- Make copies, and fax papers.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Care Coordinator
UnitedHealth Group
11.2021 - Current
- Receive inbound calls and assist members with insurance inquiries
- Work with care coordinators to find the best care for members
- Communicate with healthcare teams to solve problems
- Documenting and keeping record of calls
- Navigating different systems like Factes, Maestro, Macess, and Macros to assist the member
- Submitting appeals and grievances for members
- Check and respond to emails on Microsoft Outlook.
- Took ownership of customers issues to follow problems through to resolution.
- Communicated with customers to identify needs and expectations.
Pharmacy Technician
Prime Pharmacy
03.2017 - 10.2021
- Accurately read, counted, and labeled medication for pharmacist to review
- Facilitated patients at the checkout area
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Delivered medication to patients
- Called doctor's office to request refills for the patient
- Counted and labeled prescriptions with correct item and quantity.
- Processed medication claims.
Intern
Boston Food Allergy Center
02.2018 - 04.2018
- Check in patients
- Give patients allergy shots
- Check the fax and enter patient referrals
- Called patients to remind them of their upcoming appointments
- Check patient vital signs.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Medical Assistant Certificate -
Bay State College
05.2019
Associates in Health Careers -
Roxbury Community College
05.2018
Skills
- Time management
- Office tasks such as scheduling appointments and making calls
- Detail-oriented
- Reliable
- Proficient in Word, Outlook, Power Point, and Excel
- Teamwork and Collaboration
- Problem-Solving
- Quick Learner
- Multitasking and Organization
- Attention to Detail
- Fluent in Spanish
Languages
Spanish
Native language
Spanish
Proficient
C2
Timeline
Customer Care Coordinator
UnitedHealth Group
11.2021 - Current
Intern
Boston Food Allergy Center
02.2018 - 04.2018
Pharmacy Technician
Prime Pharmacy
03.2017 - 10.2021
Intern
Greater Lawrence Family Health Center
Medical Assistant Certificate -
Bay State College
Associates in Health Careers -
Roxbury Community College
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