Jamilia Newton-McCain

Planned, administer, and manage an assigned transportation line and supervise transportation and clerical personnel within that line. Monitored, expedited, and controlled transportation service along line, ensuring passenger and employee safety by enforcing Authority standards and policies. Communicated with supervisory staff and other Operations and non-Operations departments.

• Coordinated dispatch, control center, and field staff during service disruptions and emergencies.
• Monitored vehicle assignments, crew coverage, and trip readiness to support on-time departures.
• Ensured compliance with safety procedures, operating rules, and transit regulations.
• Supervised transportation staff, reinforced operating standards, and supported corrective actions.
• Managed incident response, documented operational issues, and escalated critical service concerns.
• Directed daily transportation operations to maintain service reliability and schedule adherence.

• Liaised between Subway Operations and all other departments to expedite train movement and ensure the safety of the Authority's passengers and employees. Monitor and process incoming radio and telephone calls and notify the proper departments of all defects and emergencies. Make immediate decisions during off peak hours and/or in the absence of supervisory personnel maintaining an accurate, chronological log of all reported incidents involving the Authority. Oversaw and assigned work in Tower Operator's area, controlling and monitoring activities of Motormen, Train Attendants, Yard personnel, Towerpersons, Inspectors, and Chief Inspectors to maintain operational efficiency. Use all available tools and procedures to improve service and to notify customers of delays, diversions or other information of interest to them. Notified the Customer Call Center and supervisory personnel of service delays. Monitor the Control Center Office and the use of all related equipment. Notified Senior Managers, relevant Police, Fire Departments, and Emergency Medical Services of serious accidents and incidents, and made immediate decisions in emergency situations as needed, in accordance to the enforcement of Authority standards and policies and the knowledge of system safety principles set forth in the current MBTA Safety Plan.
• Coordinated radio communications with operators to maintain safe, timely transit service.
• Monitored service conditions and dispatched response resources for delays, incidents, and emergencies.
• Logged operational updates in dispatch systems to support accurate service tracking.
• Relayed schedule changes, route adjustments, and priority instructions to field personnel.
• Evaluated service disruptions and assigned appropriate support to restore normal operations.
• Documented incident details, passenger impacts, and workflow updates for follow-up action.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Assure that proper headways are maintained and that transportation services are provided according to established schedules. Monitor interlocking and bungalows. Respond to accidents/derailments, emergencies and/or other interruptions to service. Coordinate and facilitate the movement of passengers during emergency shuttles. Ensured customer and employee safety through proactive measures and adherence to safety protocols. Communicated with supervisory staff and other Operations and non-Operations departments to ensure smooth operations. Implement corrective actions when delays or emergencies prevent adherence to schedules, documenting performance and recording reasons for failure to meet schedule. Document any rule violations in writing and recommend discipline or commendations as warranted. Monitored operations and assessed individual employee performance for compliance with defined safety and operational standards. Conducted investigations of emergencies and accidents, prepared and reviewed incident reports, and forwarded findings to upper management promptly. Record service statistics. Observe equipment and property for compliance with safety standards. Make minor repairs to overcome vehicle defects or breakdowns.
• Directed safety inspections across transit assets, identifying defects and enforcing compliance with MBTA standards.
• Reviewed incident reports, documented findings, and escalated hazards to support corrective action.
• Coordinated with operations and maintenance teams to resolve inspection issues and restore service reliability.
• Audited work zones, equipment, and facilities for adherence to safety procedures and regulatory requirements.
• Trained inspection staff on field procedures, documentation practices, and hazard recognition protocols.
• Successfully resolved conflicts with stakeholders by employing effective negotiation and communication skills, ensuring smooth project execution.

• Effective Communication, Collaboration, Multitasking and Regulatory Compliance Operated heavy rail equipment along assigned line, ensuring timely service delivery. Ensured compliance with vehicle operation and signal systems. Reported issues and delays to supervisory personnel, facilitating prompt resolution. Work under supervision, following all MBTA guidelines and procedures.
• Operated transit vehicles safely along assigned routes while following MBTA operating rules and signal procedures.
• Monitored track conditions, cab instruments, and wayside signals to maintain safe and consistent service.
• Communicated with dispatchers and control centers to report delays, incidents, and service changes.
• Completed pre-trip inspections and verified equipment readiness before entering service.
• Responded to passenger and operational emergencies using established safety and communication protocols.
• Maintained schedule adherence by adjusting speed and service awareness within operating requirements.
• Assisted with passenger boarding, announcements, and service guidance during normal and disrupted operations.

• Operational Planning, Communication, Promoted effective communication and cooperation within the team., Managed multiple tasks simultaneously to ensure operational efficiency. Regulatory Compliance Managed fuels and fluids for buses in municipal public transportation organization, ensuring proper maintenance and transport to designated locations.
• Trained new Fueler staff by providing instruction and on-the-job demonstrations of tasks and duties.
• Fueled buses and support vehicles following safety procedures and depot schedules.
• Inspected fluid levels, tires, and basic vehicle condition before service.
• Logged fuel usage and vehicle information accurately in maintenance records.
• Moved vehicles between fueling, parking, and service areas safely.
• Monitored fuel dispensers and equipment for leaks, defects, and proper operation.
• Cleaned spills and maintained orderly fueling areas to support safe workflow.
• Reported mechanical issues and service concerns to maintenance personnel promptly.