Jamon Caswell
Saugus
Summary
Experienced Finance Director and General Sales Manager with 20+yrs of experience with a proven track record of driving profitability through effective leadership and customer satisfaction. Skilled in negotiating finance terms, developing and implementing sales strategies, and training and motivating staff. Proficient in automotive finance products and CRM systems. Excellent interpersonal skills and detail-oriented mindset.
Overview
21
21
years of professional experience
Work History
Finance Director
Woburn Toyota
Woburn
2019.07 - 2024.07
- Negotiate finance terms with Lenders to facilitate vehicle purchases or leases to maximize dealer profit.
- Prepare and explain financial documents, including loans, leases, and insurance products.
- Work closely with banks, credit unions, and other lenders to secure the best financing options.
- Managed and oversee 9 business managers, ensuring dealership profitability.
- Structure finance packages that meet customer needs while adhering to dealership policies.
- Handle customer inquiries and complaints regarding finance arrangements.
- Ensure compliance with all federal, state, and local regulations concerning automotive finance.
- Strong negotiation skills to close deals favorably for both the customer and the dealership.
- Excellent understanding of automotive finance products, including loans, leases, GAP insurance, vehicle service contracts, and more.
- Proficiency in CRM systems and financial software relevant to automotive finance.
- Ability to build and maintain customer relationships to encourage repeat business and referrals.
- Customer satisfaction ratings related to Sales & finance processes.
- Develop and implement strategies to increase finance product sales without compromising customer satisfaction.
- Conduct market research to stay informed about trends in automotive finance that could benefit the dealership.
- Adapting to rapidly changing financial products and regulations.
- Continuous education on new finance products, regulatory changes, and sales techniques.
- Mentoring new finance managers or sales staff on financial aspects of vehicle sales.
General Sales Manager
Woburn Toyota
Woburn
2016.07 - 2019.07
- Supervise all daily operations.
- Define and implement long and short term sales objectives.
- Set and administer sales policies, initiate cost control procedures.
- Recruit, hire and train staff, including support personnel.
- Evaluate overall/individual performance; devise and implement sales training processes.
- Responsible for monthly advertising budget; create and design all advertising and marketing.
- Knowledgeable in all media venues with expertise in print and electronic marketing.
- Supervise 1 Finance Director, 7 Finance Managers, 3 Closers, 1 BDC Director and 30 sales professionals.
Desk Manager
Boch Toyota
Norwood
2011.03 - 2013.07
- Supervise all daily operations.
- Define and implement long and short term sales objectives.
- Set and administer sales policies, initiate cost control procedures.
- Recruit, hire and train staff, including support personnel.
- Evaluate overall/individual performance; devise and implement sales training processes.
- Responsible for monthly advertising budget; create and design all advertising and marketing.
- Knowledgeable in all media venues with expertise in print and electronic marketing.
- Supervise 1 Finance Director, 7 Finance Managers, 4 Closers, 1 BDC Director, 7 BDC Sales, and 35 Sales Professionals.
Business Manager
Bernardi Honda
Natick
2010.04 - 2010.12
- Explained and processed all financial options and services available to customer purchase.
- Handled processing of titles and registrations as well as contracts in transit to insure funding.
- Monitored and reported financial and business transactions.
General Manager
Autotorium of Salem
Salem
2007.01 - 2010.01
- Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Assisted individual sales people in setting and meeting monthly goals and objectives.
- Conducted daily and weekly sales training meetings.
- Developed advertising strategies including special sales.
- Created team environment in sales group which generated communication and enthusiasm.
- Built and maintained excellent rapport with subprime and prime lenders.
- Reviewed Daily Doc Sheets for Profit and Loss.
- Hired, trained, motivated, and supervised a staff of 40 professionals including sales, service, and the business development center.
General Manager
MCC
Bedford
2004.01 - 2006.12
- Responsible for DAY-TO-DAY operations of late model Used Car Operations.
- Hired, trained, motivated, and supervised a staff of 20-25 including sales, service, and the business development center.
- Performed monthly and annual forecasting goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Conducted daily and weekly sales and service training meetings.
- Built and maintained excellent rapport with subprime and prime lenders.
- Analyzed current processes and implemented efficiencies that reduced costs.
Education
RESOURCE GROUP F&I Policies and Procedures -
Chicago, ILJOE VERDE Management Training -
Cincinnati, OHSkills
- Customer Satisfaction
- Profitability
- Training & Motivation
- Staff Development
- Market Trends
- Inventory Management
- Team building
- Ethics
- Leadership
- Follow-up
- Detail-oriented
- Multi-task
- Management
- Fixed Operations
- Business Development
- Marketing & Advertising
- Sub-prime Finance
- Dedicated
- Interpersonal Skills
- Product Knowledge
- Employee Retention
- Expense Control
References
References available upon request
Timeline
Finance Director
Woburn Toyota
2019.07 - 2024.07
General Sales Manager
Woburn Toyota
2016.07 - 2019.07
Desk Manager
Boch Toyota
2011.03 - 2013.07
Business Manager
Bernardi Honda
2010.04 - 2010.12
General Manager
Autotorium of Salem
2007.01 - 2010.01
General Manager
MCC
2004.01 - 2006.12