JAN REGA
Revere
Summary
Professional with a strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike. Strong background in document verification, operations support, data analysis, and customer service. Bilingual professional known for attention to detail, adaptability, and reliability.
Overview
12
12
years of professional experience
Work History
Customer Service Agent / Ground Operations
Boston Logan International Airport
Boston, MA
03.2025 - Current
- Passenger check-in including passport verification and visa validation
- Supported arrival operations and ensured accurate baggage delivery
- Passenger check-in, including passport verification and visa validation
- Delivered customer service to a diverse, international passenger base
- Passenger check-in, including passport verification and visa validation changes, and provide timely solutions for passengers.
- Assisted passengers with check-in processes, ensuring smooth boarding experiences and adherence to airline policies.
Server / Bartender
Fogo de Chão
Boston, MA
01.2017 - 12.2024
- High-volume customer service and teamwork in a fast-paced environment
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery, enhancing dining experience.
- Trained new servers on menu offerings and service standards, fostering a knowledgeable team environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Accounting Intern
Edelstein & Co
Boston, MA
10.2023 - 05.2024
- Data entry, document management, and administrative support
- Collaborated with senior accountants to streamline data entry procedures and improve accuracy.
- Maintained organized records of invoices, receipts, and other financial documentation for audits.
- Developed strong client relationships through effective communication, timely responses, and professional demeanor.
- Supported month-end close processes by reconciling accounts and verifying transactions.
Assistant Manager
Castillo’s Electronics
Chelsea, MA
09.2013 - 07.2020
- Sales, inventory management, billing, and daily data entry
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Data Analysis
DeVry University
01-2027
Skills
- Technical: Microsoft Excel, Word, PowerPoint
- Languages: Spanish Portuguese
- Core Strengths: Customer service, Document verification, Data entry and accuracy, Team collaboration, Problem resolution, Exemplary work ethic
- Outstanding communication skills, Assertiveness, De-escalation techniques
- Critical thinking, Adaptability and flexibility, Cultural awareness
Websites
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Customer Service Agent / Ground Operations
Boston Logan International Airport
03.2025 - Current
Accounting Intern
Edelstein & Co
10.2023 - 05.2024
Server / Bartender
Fogo de Chão
01.2017 - 12.2024
Assistant Manager
Castillo’s Electronics
09.2013 - 07.2020
Data Analysis
DeVry University
MILITARY EXPERIENCE
United States Marine Corps, Lance Corporal, 2018-02, 2021. Conducted monthly combat training, including assault operations, ambush response, and air assault maneuvers. Coordinated mortar fire using precision target acquisition and advanced optics. Combat Life Saver (CLS) certified; Combat Veteran