Janaia Boone
Salem
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Dedicated to providing exceptional service and contributing to positive team dynamic in new role. Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AFC Urgent Care
01.2024 - Current
- Greeting Patients
- Managing Patient records
- Scheduling appointments
- Answering telephones
- Updating/Verifying patient insurance
- Collecting co pays
- Ensuring HIPAA compliance
- Coordinating with Healthcare Providers
- Labs/Test results
- Billing inquiries
- Experity experience
- Assisting provider with Telemedicine
Virtual Monitor Tech
Salem Hospital NSMC
06.2021 - 01.2024
- Provides continuous observation and surveillance of assigned patients identified as a risk to themselves or others using the appropriate virtual monitoring workflow and preventative measures
- The Virtual Monitor Tech uses verbal redirection, communication with patient care staff, alarms and other techniques to safely redirect the patient from engaging in at risk behaviors
- In addition, at times the virtual monitor tech will also serve as a patient observer at the bedside
Key Holder
Lane Bryant
01.2016 - 10.2020
- Opened and closed the store including counting the cash drawer and making the bank deposits
- Answered customers' questions and addressed challenges and issues in person and over the phone
- Helped and educated customers, build their confidence and gave appropriate feedback to ensure return visit
- Developed product knowledge by understanding features and benefits to drive revenue growth and boost upselling
- Compiled weekly monetary reports and records for store managers
- Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items
- Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment
Customer Associate
Panera Bread
09.2011 - 02.2014
- Built great customer service by building a good knowledge of store menu
- Aided with the efficiency of the store by practicing good cash handling skills
- Prepared menu items and bakery with a display of exceptional standards
- Recognized for maintaining flow and ease within bakery and front cash counter
- Continuously exceeded expectations as recognized by both superiors and customers
- Knowledgeable of store and products for the Panera brand
- Trained and proficient to all job duties required
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols
- Prepared dishes for catering events or during high-volume shifts
Education
Associate - Liberal Arts
Northshore Community College
Lynn, MASkills
- Cash handling
- Hospital experience
- Supervising experience
- Retail Sales / Management
- Customer service
- Cash register
- Sales
- HIPAA
- Leadership
- Catering
- Front desk operations
- Retail Management
- Telephone etiquette
- Windows
- Store Management Experience
- Security
- Budgeting
- Assistant Manager Experience
- Google Docs
- Patient scheduling
- Office administration
Certification
Driver's License, 01/01/21, 12/01/25
Willingtorelocate
- Peabody, MA
- Salem, MA
- Beverly, MA
Personal Information
Authorized To Work: US
Timeline
Medical Receptionist
AFC Urgent Care
01.2024 - Current
Virtual Monitor Tech
Salem Hospital NSMC
06.2021 - 01.2024
Key Holder
Lane Bryant
01.2016 - 10.2020
Customer Associate
Panera Bread
09.2011 - 02.2014
Driver's License, 01/01/21, 12/01/25
Associate - Liberal Arts
Northshore Community College
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