JaNay Allen
Glendale
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Hyperion Public
08.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Manager
Berkshire House
01.2020 - 07.2023
- Utilized SARS method to enhance customer satisfaction, resulting in 25% increase in positive feedback.
- Managed busy shifts with accuracy, handling high- volume orders and ensuring seamless dining experiences.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Manager/Server Trainer
Wings And Things
03.2016 - 01.2020
- Spearheaded training sessions, improving staff efficiency, and reducing order errors by 30%.
- Implemented new customer service protocols, resulting in a 20% boost in customer retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Sheikh Shoes
07.2013 - 10.2015
- Oversaw daily operations, optimizing workflows, and maintaining exceptional customer service standards.
- Used POS system to order and receive retail inventory
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2011
Skills
- Strong Customer Service
- Team Player Attitude
- Problem Solving
- Inventory Management
- Ability to Adapt to Change
- Strong Attention to Detail and Organizational Skills
- Fast Learner
Timeline
Lead Bartender
Hyperion Public
08.2023 - Current
Manager
Berkshire House
01.2020 - 07.2023
Manager/Server Trainer
Wings And Things
03.2016 - 01.2020
Manager
Sheikh Shoes
07.2013 - 10.2015
High School Diploma -
Herbert Hoover High School
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