Jane Busby
Boylston
Summary
Efficient and detail oriented Operations Manager with over 25 years of experience in the manufacturing sector.
Able to quickly adapt to high priority projects and get efficient results keeping customer satisfaction at the forefront.
Well versed in many aspects of manufacturing. Starting on the manufacturing floor, bookkeeping, expediting, purchasing, and operations.
Clear and concise communication in all modes.
Review financial goals and implement new procedures to gain 20% profit in less than 12 months.
Brought receivables down from180 days to 45 or less in 8 months.
Overview
35
35
years of professional experience
Work History
Estimating/Purchasing Agent
C&C Metals Engineering Inc.
01.2016 - Current
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Performed monthly reconciliation of open purchasing orders.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Contract Specialist
Tyco Integrated Fire & Security
01.2013 - 12.2015
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Assisted contract and legal professionals to address contract issues and developments.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
- Created solicitation packages and conducted thorough research for each bid.
Operations Manager
Automatic Specialties Inc.
02.1989 - 11.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06.2019
Certificate - Addictions Counseling
University of Westfield MA
Worcester05.2015
Skills
- Product Sourcing
- Cost Control
- Procurement
- Pricing Structures
- Scheduling
- Negotiation
- New Vendor Setup
- Accounts Receivable
- Pricing Negotiation
- Documentation Requirements
- Vendor Relationship Management
- Price Structuring
Co-Pastor New Creation Christian Church
My husband & I pastor a church in Worcester, MA. We focus on recovery for those bound in addictions and helping them to sobriety and Christ. Our primary purpose is to love everyone as God loves us. We feed the homeless and walk alongside other churches and organizations in the area that align with our mission. Net of Compassion and Turn the Page Mens Christian Sober houses are close allies in the fight against addiction & homelessness.
Timeline
Estimating/Purchasing Agent
C&C Metals Engineering Inc.
01.2016 - Current
Contract Specialist
Tyco Integrated Fire & Security
01.2013 - 12.2015
Operations Manager
Automatic Specialties Inc.
02.1989 - 11.2013
Bachelor of Science - Business Administration
University of Phoenix
Certificate - Addictions Counseling
University of Westfield MA
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