JANE CURYLO
Lexington,MA
Summary
Detail oriented with strong organizational, communication, and time management skills. Demonstrated skills in problem-solving abilities. Promoted to increasingly more responsible positions.
Experienced with building and maintaining client relationships through effective communication and personalized service. Utilizes problem-solving and critical thinking to address client concerns efficiently. Knowledge of industry best practices and consistent record of client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Client Services Professional
H&R BLOCK
01.2025 - Current
- Welcoming clients, verifying required documents, making and rescheduling appointments, taking and verifying required payments
- First point of contact to address problems
- Managed approximately 30 incoming calls, emails per day from clients
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated with internal teams to develop strategies for optimizing client service offerings.
Concierge
Palladion Services
- Responsible for concierge duties, assuring that all tenants receive optimum attention and service
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Substitute Teacher and Substitute Secretary
MENDHAM TOWNSHIP SCHOOL SYSTEM
- Substitute teacher and Substitute secretary in both Elementary and Middle Schools
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Business Systems Analyst and Manager
HSBC TECHNOLOGY SERVICES
- Company Overview: HSBC North America
- Promoted to Manager and supervised staff in implementing software programs
- HSBC North America
Education
Bachelor of Arts - Sociology
UNIVERSITY OF HARTFORD, COLLEGE OF ARTS & SCIENCES
West Hartford, CTMA - Counseling
SETON HALL UNIVERSITY
South Orange, NJCertificate - Data Processing Software Development
CHUBB INSTITUTE
Short HillsSkills
- Payment processing
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Relationship building
- Reliability
Accomplishments
- Maintained and supported the in-house Payroll/Personnel System
- Promoted to manager and supervised staff in their software and client relations
- Substitute teacher in Mendham Township School System from 01/01/10 to 12/31/17
- Client Services Professional welcoming clients and assuring first-class service
Timeline
Client Services Professional
H&R BLOCK
01.2025 - Current
Concierge
Palladion Services
Substitute Teacher and Substitute Secretary
MENDHAM TOWNSHIP SCHOOL SYSTEM
Business Systems Analyst and Manager
HSBC TECHNOLOGY SERVICES
Bachelor of Arts - Sociology
UNIVERSITY OF HARTFORD, COLLEGE OF ARTS & SCIENCES
MA - Counseling
SETON HALL UNIVERSITY
Certificate - Data Processing Software Development
CHUBB INSTITUTE
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