Janely Lemus
Nantucket
Summary
Motivated and dependable with experience in customer service and working with people in fast-paced environments. Strong communication, organization, and problem-solving skills with a positive attitude. Known for being responsible, friendly, and hardworking, with a commitment to providing excellent service and creating positive experiences for customers.
Overview
5
5
years of professional experience
Work History
Club Staff Member
Nantucket Boys & Girls Club
Nantucket
09.2024 - 06.2026
- Supervised daily club activities for youth engagement and learning
- Maintained a safe environment by enforcing club policies and procedures.
- Organized and maintained a clean and safe environment for members
Retail Sales Associate
Breeze in up
Nantucket
06.2022 - 08.2025
- Assisted customers with product selection and inquiries in a fast-paced environment.
- Maintained product displays to ensure a visually appealing shopping experience.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Trained new staff on store policies, procedures, and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Retail Sales Associate
Erica Wilson
Nantucket
11.2021 - 04.2022
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assisted customers with product selections and inquiries.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated product features to customers.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays and inventory levels.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Nantucket Highschool
Nantucket, MASkills
- Customer service
- Customer engagement
- Team leadership
- Team collaboration
- Strong interpersonal skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Club Staff Member
Nantucket Boys & Girls Club
09.2024 - 06.2026
Retail Sales Associate
Breeze in up
06.2022 - 08.2025
Retail Sales Associate
Erica Wilson
11.2021 - 04.2022
Nantucket Highschool