Janely Villarreal Rodolfich
Westborough
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Dental Patient/Office Coordinator
Massabni LLC
06.2023 - Current
- Manage patient intake, scheduling, and data entry using Dentrix Software.
- Verified insurance information and processed claims, ensuring accuracy and timely submission.
- Coordinated patient communications, including appointment reminders and follow-ups.
- Worked with dental professionals to ensure efficient workflow and optimal patient experience.
- Managed patient billing, payment processing, and ensured clear communication of costs.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Collaborated with dentists to create individualized treatment plans for patients and effectively communicated plan details.
- Educated patients on their treatment options, including the benefits, risks, and expected outcomes of procedures.
- Coordinated with insurance providers to verify benefits, obtain authorizations, and ensure coverage for treatments.
- Managed financial arrangements, including treatment financing options and patient payment plans.
- Assisted patients with pre- and post-treatment instructions, ensuring they are informed and prepared for each procedure.
- Followed up with patients to monitor treatment progress, address concerns, and ensure satisfaction.
Bilingual Case Manager
BCFS San Antonio
03.2022 - Current
- Coordinate calls with families and/or sponsors as assigned to gather information used for reunification
- Conducts and documents ORR unaccompanied child (UAC) assessments in accordance with ORR policies and procedures
- Develop safety and service-related resources prior to the discharge of the service population
- Review Office of Refugee Resettlement portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge
Bilingual Case Manager
Loyal Source Government Services, LLC
04.2021 - 12.2021
- Coordinated/Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Observed young people in counseling sessions to better understand approaches toward healing
- Mentored and supported young people through collaborative activities and social programs
- Provided close supervision and monitored daily activities of children in the facility
- Applied clinical and behavioral knowledge to maintain safety during crisis moments
- Assisted children in development of social, communication and problem-solving skills
Barista
Reserva Coffee Roasters
03.2019 - 05.2021
- Gave details on coffee blends and preparation descriptions to customers
- Enthusiastically engaged customers during busy periods to keep the mood light and fun
- Resolved customer disputes with tact and professionalism
- Maintained highest standards of conduct and service to support company reputation
- Maintained calm demeanor during high-volume periods and special events
Disney College Program Intern
Walt Disney World Company
09.2018 - 01.2019
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrate Strength in problem-solving skills and adaptability in both operating and guest recovery
- Integrated Disney policies and procedures into everyday life, while surpassing standards by always keeping guests in the story
- Provided exceptional customer service while demonstrating safety, courtesy, show, and efficiency
- Exceeded customer satisfaction by finding creative solutions to problems
- Kept the magic alive for all our guests including the most special little ones
Guest Services/Marketing Manager
ROY ALEX AUTO PAINT
03.2013 - 08.2018
- Manage Consumer Data and Statistics
- Build customer confidence by actively listening to needs and concerns and providing appropriate solutions
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Coordinated and managed major proposal processes from initiation to implementation
Education
Bachelor of Science - Psychology
THE UNIVERSITY OF TEXAS RIO GRANDE VALLEY
Edinburg, TXHigh School -
La Joya Palmview High School
Mission, TX06.2014
Skills
- Bilingual (English & Spanish)
- Interpersonal Skills
- Customer Service Certified
- Communication Skills
- Strong problem solver
- Microsoft Office Skills
- Salesforce trained
- Dentrix trained
- Letter writing
- Filing experience
- Confidentiality understanding
- Goal Oriented
- ORR Policy
- HIPPA Policy
- Prioritization and time management
- Quick Learner
- Technologically savvy
- Behavioral redirection
- Behavior management techniques
- Interdisciplinary teamwork
- Team Building
- Self-Motivated
- Planning and Coordination
- Treatment Plan Coordination
- Patient Education
- Insurance and Financial coordination
- Scheduling & appointment management
- Clinical knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Patient/Office Coordinator
Massabni LLC
06.2023 - Current
Bilingual Case Manager
BCFS San Antonio
03.2022 - Current
Bilingual Case Manager
Loyal Source Government Services, LLC
04.2021 - 12.2021
Barista
Reserva Coffee Roasters
03.2019 - 05.2021
Disney College Program Intern
Walt Disney World Company
09.2018 - 01.2019
Guest Services/Marketing Manager
ROY ALEX AUTO PAINT
03.2013 - 08.2018
High School -
La Joya Palmview High School
Bachelor of Science - Psychology
THE UNIVERSITY OF TEXAS RIO GRANDE VALLEY
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