Janet Azar
Stoughton,MA
Summary
Senior Specialist Sales Executive with 20 years of experience at AT&T, specializing in sales management and team leadership. Proven track record in driving revenue growth, customer satisfaction, and strategic business development. Additionally, a licensed Realtor with expertise in real estate transactions and client relations. Seeking to leverage comprehensive sales acumen and management skills. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
20
20
years of professional experience
Work History
Senior Specialist Sales Executive
AT&T Mobility
06.2018 - Current
- Builds maintains network of colleagues/customers to share information and obtain prospects
- May support resolution of customer disputes and accounts receivable discrepancies
- Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions
- Responsible for managing all aspects of the business sales process for twelve locations throughout the metropolitan Boston area through actively teaching how to prospect and maximize business sales
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
Retail Store Manager
AT&T Mobility
08.2013 - 06.2018
- Supervising store employees, coaching and developing employees to exceed all metrics
- Responsible for hiring, firing, discipline staffing and scheduling
- Daily operations such as inventory, security, point of sale and cash management
- Maintains store merchandising, demo device tracker, mytime, attendance tracker and scheduling
- Ensure employees are delivering an extraordinary experience so that customers are completely satisfied with our products and services
- Motivates and inspires team to keep them engaged in the workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Assistant Store Manager
AT&T Mobility
05.2011 - 08.2013
- Assist's store manager in daily operations such as inventory, security, point of sale and cash management
- Maintains store merchandising, demo device tracker, mytime, attendance tracker and scheduling
- Coordinates team meetings to set expectations, train and coach to metrics, business in retail and customer service excellence
- Works closely with the business integrated solutions team to drive business in retail locations
- Ensure employees are delivering an extraordinary experience so that customers are completely satisfied with our products and services
- Motivates and inspires team to keep them engaged in the workplace
- Building brand awareness through community outreach and own the neighborhood program.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Sales Consultant
AT&T Mobility
05.2005 - 05.2011
- Educating consumers by staying current on devices, plans, and the technology that is presently available
- Interacting with customers in a friendly and respectful manner to offer the highest possible level of customer service
- Multi-task and achieve sales quotas in a competitive environment
- Learning customers' needs through strategic questioning and product demonstration
- Noticed by management for having excellent customer service skills and working in a fast paced environment.
Customer Care Representative
AT&T Mobility
12.2004 - 05.2005
- Handles customer requests and/or questions regarding service, billing, equipment, products, etc
- Recommend optional services to meet customer needs
- Maintain a high level of patience and display a positive outlook toward customers
- Complete any and all duties put forth by management.
Education
Massasoit Community College
Freedom Trail Realty School
High School Diploma -
Canton High School
06.2004
Skills
- Successful completion of the "Raising the investment in Sales Employees (RISE) Program, Certificate of excellence: for outstanding participation and contribution to the "retail leadership series program 2011"
- Achieved 100% participation 30 Small business 2012-2013 certification program at Washington Street and exceeded 162% YTD attainment in small business sales
- Achieved 100% participation 30 Small business 2012-2013 certification program in Brookline and achieved 210% of goal in May 2013
- Achieved number one store in the nation overall ranking YTD in 2012 for the Washington Street Boston location
- Participated in coaching and mentoring four RSC's to summit 2012
- Helped increase Brookline ranking from 158 nationally April 2013 to 50 nationally in May 2013
- Increased Chestnut Hill location ranking from 131 nationally 2012 to 8 nationally in 2013
- Mentored a retail leadership development program candidate in spring of 2014
- Successful completion of the "Retail Management Development Program" in 2015
- Achieved 157% attainment in small business sales at the Norwell store at a 27% YOY increase in 2015
- Achieved number one store in the south shore area 2016 in Willingness to Recommend, Protection Revenue and Opportunity's sales in the Mansfield location
- Achieved 24287% attainment in 2018 Small Business gross ad sales, ranked number three in NY, NJ, New England
- April 2019 progression from Small Business in Retail S1 to S2
- November 2019 progression from Small Business in Retail S2 to S3
- Overall weighted attainment through October 2019 was 150% This included CRU results at 180% and SSMA (MAP and NSR) at 100%
- MVP Q2, 2022
- Real Estate License in Massachusetts March 2023
Communitywork
- Trinity Episcopal Church, Stoughton- Eucharistic Minister
- Member of Samaritans of Boston
- Host annual fundraising events for non-profit organization
Awards and Recognition
- Ambassador program: recruit "STAR candidates" to work for AT&T
- Customer experience and churn team: find out ways to help save customers and enhance the customer experience, tablet expert program: increase the focus and level of knowledge for selling tablets to our frontline sellers, share information from calls with our team.
- Received gold quarterly award's for first and second quarter of 2012.
- Received gold quarterly awards for second, third and fourth quarter 2013.
References
References are available upon request.
Timeline
Senior Specialist Sales Executive
AT&T Mobility
06.2018 - Current
Retail Store Manager
AT&T Mobility
08.2013 - 06.2018
Assistant Store Manager
AT&T Mobility
05.2011 - 08.2013
Retail Sales Consultant
AT&T Mobility
05.2005 - 05.2011
Customer Care Representative
AT&T Mobility
12.2004 - 05.2005
Massasoit Community College
Freedom Trail Realty School
High School Diploma -
Canton High School
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