Janice Watts
Ayer
Summary
Dynamic Customer Support Representative with proven success at Massachusetts Auto School LLC, adept at complaint handling and data management. Demonstrated ability to enhance customer satisfaction through effective problem-solving and proactive communication. Recognized for attention to detail and fostering strong client relationships, ensuring seamless service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Massachusetts Auto School LLC
05.2018 - Current
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
- Resolved customer complaints swiftly, restoring client trust and avoiding potential revenue loss.
Administrative Assistant
HITEC Sensor Solutions
10.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Supervisor
Archive Sytems
05.2015 - 09.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Microsoft Office - Microsoft, Accounting, Leadership
New Horizons College
Nashua, NH03-2018
High School Diploma -
Greater Lowell Regional Vocational Technical High
Tyngsboro, MA06-1984
Skills
- Customer success management
- Complaint handling
- Data management
- Report generation
- Inbound call answering
- Attention to detail
- Customer service
- Microsoft Windows and Office
- Online chat support
- Friendly and patient
Timeline
Customer Support Representative
Massachusetts Auto School LLC
05.2018 - Current
Administrative Assistant
HITEC Sensor Solutions
10.2017 - 07.2018
Supervisor
Archive Sytems
05.2015 - 09.2017
Microsoft Office - Microsoft, Accounting, Leadership
New Horizons College
High School Diploma -
Greater Lowell Regional Vocational Technical High
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