JANICE WILLIAMS
Taunton
Summary
A Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Detail-oriented with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers and direct reports. I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Elements Massage
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Receptionist
Massage Envy
01.2021 - 03.2024
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate management
- Typed memos and letters using standard computer or word processor
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Received, sorted and forwarded incoming mail
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Signed for incoming deliveries and notified employees of packages
- Performed routine bookkeeping tasks to record and store financial transactions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions and other information
- Handled frequent work process interruptions with flexibility and poise
- Kept reception and common areas clean, removing trash and straightening signs and couches
- Processed incoming and outgoing documents via electronic methods and systems
Dietary Aide
North End Nursing And Rehab
06.2018 - 07.2019
- Protected patient information, adhering to confidentiality practices
- Reported hazardous conditions and incidents to the supervisor
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Prepared meals for patients according to dietary needs and manager guidelines
- Maintained kitchen equipment and reported malfunctions to facility managers
- Assisted patients with feeding when necessary
- Provided excellent customer service to residents, staff, and families
- Set up tables and place settings in dining areas for patient meals
- Delivered dishes and meal trays to patient rooms during scheduled times
- Cleaned food stations and bars and washed dishes and silverware after use
- Checked meal trays for compliance with diet modifications
Crew Member
AMC Lowes Theatre
11.2017 - 07.2018
- Recommended menu items according to customer preferences and dietary restrictions
- Placed orders into POS systems and handled cash and credit transactions
- Accepted payment from customers and made change as necessary
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment
- Organized eating, service and kitchen areas
- Cleaned seating areas and walkways in theaters
- Maintained capacity and controlled areas during high volume
- Promoting Services and Amenities
Dietary Aide
Harborlights Nursing And Rehabilitation
02.2016 - 07.2017
- Set up tables and place settings in dining areas for patient meals
- Provided excellent customer service to residents, staff, and families
- Protected patient information, adhering to confidentiality practices
- Cleaned food stations and bars and washed dishes and silverware after use
- Checked meal trays for compliance with diet modifications
- Delivered dishes and meal trays to patient rooms during scheduled times
Education
HIGH SCHOOL DIPLOMA -
Madison Park Technical Vocational High School
Roxbury, MA01.2018
Skills
- Guest Service and Assistance
- Customer Rapport
- Guest Check-In
- Reservation Processing
- Administrative Support
- Payment Processing
- Guest Satisfaction
- Product Sales
- Data Entry
- Customer Service
- Telephone Reception
- Suggestive Selling
- Personable Demeanor
- Creative Solutions
- Constructive Feedback
- Product Knowledge
- Inventory Reconciliation
- Conflict Resolution Techniques
- Rewards Tracking
- Calendar and Scheduling Software
- Computer Skills
- Information Confidentiality
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Travel coordination
- Email and telephone decorum
Timeline
Front Desk Receptionist
Elements Massage
09.2024 - Current
Receptionist
Massage Envy
01.2021 - 03.2024
Dietary Aide
North End Nursing And Rehab
06.2018 - 07.2019
Crew Member
AMC Lowes Theatre
11.2017 - 07.2018
Dietary Aide
Harborlights Nursing And Rehabilitation
02.2016 - 07.2017
HIGH SCHOOL DIPLOMA -
Madison Park Technical Vocational High School
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