JANICE C WILLIAMS
QUINCY
Overview
31
31
years of professional experience
Work History
Cashier/ Customer Service
Shaw's Supermarket
01.2013
- Handling all cash transactions of the organization on scheduled times.
- Receiving payments by cash, checks, credit cards.
- Checking daily cash accounts.
- Guiding and solving queries of customers.
- Providing training and assistance to new joined cashiers.
- Knowledge of store's policies and the executions of these policies.
- Displaying communication, honesty and sincerity in functions as a cashier.
Customer Service/Administrative Support
Connolly Healthcare/Harvard Pilgrim
01.2011
- Customer Service Medicare Verification of eligibility
- Administrative Support for Auditors
- Investigated, researched information regarding requests with successful client resolution.
- Participated successfully in team projects.
- Quality Control processing.
- Developed procedures for job functions, eliminating training time and enhanced hands on for new employees.
- Team Player organizational skills for successful workflow.
Senior Customer Service Representative
NTT DATA Formerly Dell Services
08.2016 - 12.2024
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Maintained 90% or greater service level at all times.
- Support and involved in project for other skills for other departments.
- Customer advocacy , strong customer support situational and time management.
- Exceptional multitasking skills and organizational skills.
Benefit Specialist
Medicare National Heritage Insurance Company
01.2004 - 01.2008
- Developed desk top procedures for job functions creating speed and accuracy for team proficiency.
- Superior sales skills resulting in increased revenues in new business generation.
- Proven track record in eliminating company’s violations and fines in accordance with Security and Exchange Commission.
- Investigated, researched and conveyed information regarding requests with successful client resolution.
- Well versed and knowledgeable in communicating company policy to educate clientele base.
- Revised quality control method producing total satisfaction to clients and shareholders.
- Multi-tasking in Provider communication with education on company policies.
- Provided guidance and review for customer service needs to beneficiaries.
- Processed customer requests for claims submission.
- Strong excellent internal and external customer service skills.
- Superior customer conflict resolution skill for denied claims.
- Accounts Receivable for overpayments and refunds to Medicare Providers.
- Successful research on claims processed incorrectly for Medicare Providers.
- Functioning as a guide on the Medicare Website to the Medicare Providers.
- Face to face customer relations at Walk-In service atmosphere.
- Participates successfully in team projects.
- Provided guidance and review for customer service needs to beneficiaries.
Senior Processor IV/ Business Specialist
Equiserve
01.1994 - 01.2003
- Multi-tasked in an array of variety of diverse services to clients and shareholders.
- Preparation of correspondences relating to client and shareholder issues.
- Developed procedures for job functions, eliminating training time and enhanced hands on for new employees.
- Quality control processing.
- Problem solving resolution resulting in elimination of critical errors in shareholders service processing.
- Superior customer service expertise within Employee Stock Plan department.
- Proficient data entry skills.
Education
Medical Billing and Coding Certification -
Sullivan & Cogliano Training Center
Bachelor of Science degree - Business and Management
University of Phoenix
ASC - Business and Management
Quincy College
Quincy, MASkills
- Strong problem solving skills
- Ability to organize and multitask in a fast paced environment
- Over fifteen years of successful experience in the Shareholder Services field
- Strong mathematical aptitude and analytical abilities
- Excellent customer services call center skills and proficiency in data entry process
- Productive relations with peers, staff and management
- Well- developed leadership and decision-making abilities
- Capable of developing visionary solutions to complex business problems and problem solving solutions
- Proficient in Microsoft Office: Work, Excel, Windows 95, 31 DOS, and Lotus 1,2,3
- Strong verbal and written communication skills
- Medical Billing and Coding
- Cashier/Customer Service
Timeline
Senior Customer Service Representative
NTT DATA Formerly Dell Services
08.2016 - 12.2024
Cashier/ Customer Service
Shaw's Supermarket
01.2013
Customer Service/Administrative Support
Connolly Healthcare/Harvard Pilgrim
01.2011
Benefit Specialist
Medicare National Heritage Insurance Company
01.2004 - 01.2008
Senior Processor IV/ Business Specialist
Equiserve
01.1994 - 01.2003
Bachelor of Science degree - Business and Management
University of Phoenix
ASC - Business and Management
Quincy College
Medical Billing and Coding Certification -
Sullivan & Cogliano Training Center
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