Janine I Cobb
Worcester
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ron Bouchard's Acura
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Client Advisor
Quest Energy Solutions
05.2004 - 03.2024
- Assisted in training new team members, sharing best practices and expertise in the evolving energy market.
- Maintained in-depth knowledge of the energy industry trends and products, ensuring accurate guidance for clients.
- Demonstrated adaptability by quickly learning new systems and products
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Retrieved over 3 million dollars of overcharges from past utility bills for business customers.
Reception Assistant
A.l.f. Floors
02.2021 - 09.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Resolved customer problems and complaints.
Administrative Assistant
Insurance Marketing Agency
03.2001 - 08.2011
- Collaborated with agents to ensure timely policy renewals and maintain positive client relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Associate of Arts - Liberal Arts
Quinsigamond Community College
Worcester, MA06-2006
Skills
- Customer service
- Data entry
- Computer skills
- Mail handling
- Microsoft Office Suite
- Great company morale
Certification
- Home Health Aide Certification (HHA) - Massachusetts department of Social and Health Services
Timeline
Administrative Assistant
Ron Bouchard's Acura
03.2024 - Current
Reception Assistant
A.l.f. Floors
02.2021 - 09.2023
Client Advisor
Quest Energy Solutions
05.2004 - 03.2024
Administrative Assistant
Insurance Marketing Agency
03.2001 - 08.2011
- Home Health Aide Certification (HHA) - Massachusetts department of Social and Health Services
Associate of Arts - Liberal Arts
Quinsigamond Community College
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