Jannel Mercado
Revere
Summary
Dynamic and hardworking professional with a proven track record as a restaurant manager with my former employers, excelling in team management and customer satisfaction. Expert in purchasing and cost control, I successfully implemented business plans that boosted food and beverage sales. Passionate about fostering a positive atmosphere, I effectively resolved customer concerns, ensuring long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Briar Group
08.2023 - 08.2025
- Promoted positive atmosphere and ensured guests' high satisfaction in regards to food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies within budgets.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Provided flexibility and offered my service to aid in any restaurant within the company dependent on a need basis.
Restaurant Manager
Rebel Restaurants
05.2021 - 06.2023
- Ensured a positive experience for guests and staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and paperwork for new hires and terminations.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Hostess
Rebel Restaurants
07.2020 - 01.2021
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Warmly greeted guests with a positive and engaging attitude.
Education
No Degree - Psychology
University of Massachusetts, Amherst
Amherst, MAHigh School Diploma -
Revere High School
Revere, MA06-2019
Skills
- Team management
- Restaurant operations management
- Trained in performance and wage reviews
- Purchasing and cost control
- Organization and prioritization
- Food service background
- Passion for customer satisfaction
- Employee schedule management
- Complaint resolution
Certification
Crowd Management Control
ServSafe Alcohol
ServSafe Food Manager
ServSafe Allergen Awareness
Chokesaver Certification
Timeline
Restaurant Manager
Briar Group
08.2023 - 08.2025
Restaurant Manager
Rebel Restaurants
05.2021 - 06.2023
Restaurant Hostess
Rebel Restaurants
07.2020 - 01.2021
No Degree - Psychology
University of Massachusetts, Amherst
High School Diploma -
Revere High School
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