Summary
Overview
Work History
Education
Skills
Timeline
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Jared Cohen

North Attleboro

Summary

Analytical, organized and detail-oriented Service Advisor with proven ability to lead teams, develop effective processes, and ensure accuracy with internal and external standards. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Real Estate Agent

J.L Pratt Realtors
06.2023 - Current
  • Assisted clients in buying, selling, and renting properties to meet individual needs.
  • Conducted market analysis to determine property values and trends for informed decision-making.
  • Collaborated with mortgage lenders and title companies to streamline closing processes.
  • Developed marketing strategies using social media and online platforms to enhance property visibility.
  • Provided exceptional customer service by promptly addressing client inquiries and concerns.
  • Organized open houses and property showings to showcase listings effectively to potential buyers.
  • Maintained comprehensive knowledge of local real estate laws and regulations for compliance purposes.
  • Fostered relationships with clients through regular follow-ups to ensure satisfaction and repeat business.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

SERVICE MANAGER

ASTON MARTIN/LOTUS OF BOSTON
01.2022 - 02.2023
  • Manage a team of 5. Responsible for scheduling appointments, scheduling work with technicians, creating parts and service quotes, dispatching work to technicians, addressing and documenting clients’ needs upon arrival, overseeing technicians’ work on the vehicles, selling additional service work, as needed, validating all work has been completed, confirming vehicles are cleaned, ensuring all work is documented properly, coding and submitting warranty work, preparing final paperwork once the vehicle is done, communicating with customers on completion of vehicles, collecting money, closing out all paperwork and resolving all customer issues.
  • Conduct weekly meetings with the sales and service team to ensure all used cars are checked and worked on in an appropriate amount of time to get them ready for sales. As well as, ensuring the technicians have everything they need to perform their jobs including training and any issues they might have.

ASSISTANT SERVICE MANAGER

HERB CHAMBERS LEXUS – HINGHAM, MA
01.2021 - 01.2022
  • Determined customers’ needs upon arrival. Prepared comprehensive vehicle assessment sheets for customers detailing repair technician findings and additional services needed. Presented detailed repair cost options to the customers. Arranged loaner cars for customers, as needed. Maintained the highest level of service.

SERVICE CONSULTANT

LEXUS – NORTHBOROUGH, MA
01.2019 - 01.2021
  • Maintained the highest level of service. Determined customers’ needs upon arrival. Prepared comprehensive vehicle assessment sheets for customers detailing repair technician findings and additional services needed. Presented detailed repair cost options to the customers. Arranged loaner cars for customers, as needed.

ASSISTANT SERVICE MANAGER

BOCH TOYOTA – NORTH ATTLEBORO, MA
01.2019 - 01.2019
  • Determined customers’ needs upon arrival. Prepared comprehensive vehicle assessment sheets for customers detailing repair technician findings and additional services needed. Presented detailed repair cost options to the customers. Arranged loaner cars for customers, as needed. Maintained the highest level of service.

ASSISTANT SERVICE MANAGER

LEXUS – HINGHAM, MA
01.2017 - 01.2019
  • Determined customers’ needs upon arrival. Prepared comprehensive vehicle assessment sheets for customers detailing repair technician findings and additional services needed. Presented detailed repair cost options to the customers. Arranged loaner cars for customers, as needed. Maintained the highest level of service.

DIRECTOR OF OPERATIONS/PRESIDENT OF SALES

TREMBLAY’S AUTO, INC – SWANSEA, MA
01.2012 - 01.2017
  • Managed a team of 4. Recruited, hired, and trained all new employees. Developed and implemented strategic plans for operational growth and efficiency. Managed the overall budget to ensure resources were allocated efficiently and effectively. Responsible for monitoring daily performance of expenses, sales, inventory, and financials. Successfully management parts inventory control to maintain JIT inventory which avoided unnecessary capital investment. Negotiated vendor contracts and deliveries. Reviewed customer satisfaction surveys to identify trends and solved any operational issues. Bought, repaired, and sold vehicles.

TEAM LEADER/DIAGNOSTIC SPECIALIST

HERB CHAMBERS LEXUS – SHARON, MA
01.2004 - 01.2012
  • Managed a team of 6. Hired, terminated, trained, performance reviewed, and mentored team members. Distributed work to my team and immediately took care of issues that arose throughout the day. Helped my team diagnose problem vehicles. Communicated effectively with customers on current and future problems that needed to be addressed. Maintained the necessary amount of supplies needed in the shop. Worked with the service advisor to deliver prompt and quality service to customers. Overhauled and repaired engines. Repaired transmissions and various mechanical parts on gas vehicles. Diagnosed and repaired electrical issues.

Education

General Motors ASEP & T10 Certification -

Mass Bay Community College

Associates Degree - Liberal Arts

Mass Bay Community College
01.2000

Automotive Damage Appraisal Course - Automotive Damage Appraisal

Assabet Valley Regional Auto Damage Appraisal Program
Marlborough, MA
01-2025

No Degree - Real Estate

Freedom Trail Realty

Skills

  • Operations management
  • Communication
  • Conflict Resolution
  • Team building/Leadership
  • Organization
  • Critical thinking
  • Fiscal accountability
  • Automotive Terminology
  • Analysis
  • Optimizing profitability
  • Project management
  • Customer relations
  • P&L management
  • Time management
  • Diagnostic Specialist
  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Works well independently
  • Buyer representation
  • Client-oriented
  • Clean driving record

Timeline

Real Estate Agent

J.L Pratt Realtors
06.2023 - Current

SERVICE MANAGER

ASTON MARTIN/LOTUS OF BOSTON
01.2022 - 02.2023

ASSISTANT SERVICE MANAGER

HERB CHAMBERS LEXUS – HINGHAM, MA
01.2021 - 01.2022

SERVICE CONSULTANT

LEXUS – NORTHBOROUGH, MA
01.2019 - 01.2021

ASSISTANT SERVICE MANAGER

BOCH TOYOTA – NORTH ATTLEBORO, MA
01.2019 - 01.2019

ASSISTANT SERVICE MANAGER

LEXUS – HINGHAM, MA
01.2017 - 01.2019

DIRECTOR OF OPERATIONS/PRESIDENT OF SALES

TREMBLAY’S AUTO, INC – SWANSEA, MA
01.2012 - 01.2017

TEAM LEADER/DIAGNOSTIC SPECIALIST

HERB CHAMBERS LEXUS – SHARON, MA
01.2004 - 01.2012

Associates Degree - Liberal Arts

Mass Bay Community College

General Motors ASEP & T10 Certification -

Mass Bay Community College

Automotive Damage Appraisal Course - Automotive Damage Appraisal

Assabet Valley Regional Auto Damage Appraisal Program

No Degree - Real Estate

Freedom Trail Realty
Jared Cohen