JARRAF SALAHEDDINE
Casablanca
Summary
-Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
-Adept at following communication scripts to properly handle various needs in a poised and professional manner.
-Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Konecta
11.2019 - 07.2024
-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
-Addressed customer inquiries and resolved issues promptly, resulting in a 95% customer satisfaction rate.
-Handled an average of 40-50 calls per day, providing solutions and support for billing, technical, and account issues.
-Adept at using customer service software and tools to streamline processes and improve efficiency.
-Committed to delivering outstanding service and fostering long-term customer relationships.
Internship
MR bricolage
01.2018 - 02.2018
-Proactive and enthusiastic intern with hands-on experience in retail operations at Mr. Bricolage.
-Gained valuable insights into customer service, inventory management, and sales support.
-Demonstrated strong interpersonal skills and a keen eye for detail, contributing to the overall efficiency and customer satisfaction of the store.
Education
Specialized Technician Diploma - IT Development
ISGI CASA Center (OFPPT)
Casablanca, Morocco06.2019
High School Diploma -
Al Mountada
Casablanca, Morocco06.2015
Skills
Fast Learner
Microsoft Office
Computer Skills
Customer Service
Multitasking Skills
Hobbies and Interests
- Coding and Software Development
- Gaming
- Traveling
Languages
Arabic
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Customer Service Representative
Konecta
11.2019 - 07.2024
Internship
MR bricolage
01.2018 - 02.2018
Specialized Technician Diploma - IT Development
ISGI CASA Center (OFPPT)
High School Diploma -
Al Mountada
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