Jasaniris De Jesus
Worcester
Summary
Administrative Assistant with 10 plus years of experience in highly driven, fast-paced, and successful start up tax agency. Bilingual in English and Spanish. Outgoing and friendly demeanor with a history of producing quality results. Proven clerical, customer service, and communication skills. Experience working with diverse cultures and backgrounds. Dedicated to being a hardworking team player that can complete clerical tasks, contribute to staff support, and effectively offer compassion and care to each customer.
Overview
17
17
years of professional experience
Work History
Tax Preparer
Liberty Tax Service
01.2025 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Administrative Assistant
JP Tax Services
01.2008 - 04.2022
- Provide bookkeeping for small businesses
- Train and supervise employees
- Retrieve messages and answer all incoming calls
- Greet clients in person or by telephone in professional manner
- Schedule appointments and complete data entry
- Scan, file, and shred confidential documents
- Ensure confidentiality with each client
Teller
The Check Exchange
08.2018 - 05.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Comply with all federal consumer protection laws and regulations
Shift Supervisor
KFC And Taco Bell
05.2017 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized
Receptionist
Catholic Charities
05.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Housekeeper
Maids
04.2015 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Crew Member
Dunkin' Donuts
04.2014 - 01.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
North High School
Worcester, MA06.2008
Skills
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Appointment Coordination
- Respectful
- Reliable
- Responsible
- Punctual
- Productive
- Excellent Problem solver
- Goal-oriented
Proficient in
- QuickBooks Software
- Drake Software
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Internet Explorer and Google Chrome
Additional Information
References upon request
Timeline
Tax Preparer
Liberty Tax Service
01.2025 - Current
Teller
The Check Exchange
08.2018 - 05.2019
Shift Supervisor
KFC And Taco Bell
05.2017 - 08.2018
Receptionist
Catholic Charities
05.2016 - 01.2017
Housekeeper
Maids
04.2015 - 01.2016
Crew Member
Dunkin' Donuts
04.2014 - 01.2015
Administrative Assistant
JP Tax Services
01.2008 - 04.2022
High School Diploma -
North High School
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