Jasmin Galan
Boston
Summary
Developed skills in fast-paced, collaborative environment, focusing on administrative support and task coordination. Excel in managing schedules, preparing reports, and handling communication, demonstrating adaptability and problem-solving abilities. Seeking to transition into new field where these transferrable skills can be utilized effectively.
Overview
3
3
years of professional experience
Work History
Program Assistant
Metro Housing Boston
01.2023 - Current
- Reviews and maintains knowledge of HCV and other Leased Housing Program policies and procedures and applicable regulatory requirements;
- Answers telephone calls and sees walk-in clients.
- Applies Metro Housing policies and procedures in answering phone call and walk-in inquiries.
- Responds timely to requests and inquiries from customers and staff, by phone, in person and by written communications.
- Maintains daily phone and walk-in logs;
Case Manager
ABCD Non-Profit Organization
07.2023 - 11.2023
- Food Pantry distribution
- Provide help to low-income families
- Fuel Assistance
- Filing Taxes
- Recertifying for the new year
- Food Stamps assistance
CUSTOMER SERVICE REPRESENTATIVE
EZPASS
01.2023 - 07.2023
- This responsibility includes ensuring E-ZPass MA and Pay-By Plate MA customer accounts service requirements are protected and accounted for following TransCore and MassDOT’s performance standards.
- Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests.
- Assist in opening and closing the office as needed.
Education
Psychology Bachelor of Art -
Cambridge College
09.2025
Trauma Studies
Cambridge College
09.2025
Skills
- Client retention
- Quality assurance standards
- Application filing
- Patient relationship management
- Quality improvements
- People skills
- Relationship building
- Customer service
LANGUAGES
Fluent in Spanish
Timeline
Case Manager
ABCD Non-Profit Organization
07.2023 - 11.2023
Program Assistant
Metro Housing Boston
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
EZPASS
01.2023 - 07.2023
Trauma Studies
Cambridge College
Psychology Bachelor of Art -
Cambridge College
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