Jasmine Arias
Dorchester,MA
Summary
Personable, friendly and solution-oriented customer service representative with over 5 years of experience assisting and supporting clientele. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus Driver
First Student
02.2025 - Current
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Obeyed federal, Massachusetts and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted students with boarding and exiting bus to reduce safety issues.
Personal Care Attendant
Tempus Unlimited
06.2016 - Current
- Assisted patient with bathing, clothing, eating, cooking, etc.
- Refilled and stocked their medication for daily and weekly consumption.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Provided safe mobility support to help patients move around personal and public spaces.
Mobile Expert
T-Mobile
07.2019 - 04.2024
- Diversity Equity & Inclusion Store Ambassador
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Educated customers on product and service offerings.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Office Manager
Dr. Dental
01.2020 - 11.2020
- Developed promotional programs to attract new patients.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 20-person dental practice, facilitating excellent patient support services, direction and guidance.
Education
Vocational - Dental Assisting
Lincoln Technical Institute
Somerville, MA05-2027
Associate of Arts - Computer Science
Bunker Hill Community College
Charlestown, MA05-2027
Skills
- Working collaboratively
- Creating good rapport
- Team building
- Active listening
- First Aid/CPR
- Microsoft Office
- Budgetary Planning
- CRM and office management software
- Customer relations
- Fluent in Spanish
Certification
- CPR, AED, & BLS March 2019 - March 2021
- CPR, AED, and Basic Life Support certified. Infection Control - U.S.A.
- Nationally certified in Infection Control protocols and procedures in healthcare
Timeline
School Bus Driver
First Student
02.2025 - Current
Office Manager
Dr. Dental
01.2020 - 11.2020
Mobile Expert
T-Mobile
07.2019 - 04.2024
Personal Care Attendant
Tempus Unlimited
06.2016 - Current
Vocational - Dental Assisting
Lincoln Technical Institute
Associate of Arts - Computer Science
Bunker Hill Community College