Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Dale

Boston,MA

Summary

Certified Pharmacy Technician with eight years of experience in retail pharmacy. Strong leadership skills with a proven ability to build strong connections with patients and clients. Detail-oriented and adaptable, excelling in maintaining quality standards and adjusting to new settings. Skilled in conflict resolution, communication, and problem-solving. Prioritizes customer satisfaction and loyalty through efficient and empathetic service delivery. Recognized for reliability and proactive approach in achieving customer and organizational objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
07.2017 - 02.2025
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Prepared and submitted claims to insurance companies for payment.
  • Received, reviewed, dispensed and labeled over 300 prescriptions daily with expert accuracy.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.

Certified Pharmacy Technician

Walgreens
05.2014 - 06.2017
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Attended to all issues, concerns and questions of patients.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Maintained clean, safe and organized pharmacy shelving and work areas.
  • Compiled customer demographic, allergy and medical history background.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.

Education

Bachelor of Science - Business Management

Quincy College
Quincy, MA
05-2026

Associate of Science - Business Management

Quincy College
Quincy, MA
05.2024

Skills

  • FDA and HIPAA compliance
  • Reviewing prescriptions for precision
  • Proficient in verbal and non-verbal communication
  • Strong team collaborator
  • Effective time management
  • Customer service excellence
  • Effective problem resolution
  • Strong organizational skills
  • Quality management skills
  • Insurance claims processing
  • Empathetic communication

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)(#10101985) Expiration date- 2026-01
  • Commonwealth of Massachusetts Department of Public Health Board of registration in Pharmacy (#PT23104) Expiration date- 2026-03

Timeline

Senior Certified Pharmacy Technician

Walgreens
07.2017 - 02.2025

Certified Pharmacy Technician

Walgreens
05.2014 - 06.2017

Bachelor of Science - Business Management

Quincy College

Associate of Science - Business Management

Quincy College

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Jasmine Dale