JASMINE PHY
Lowell
Summary
Patient Care Associate with over 6 years of experience in pediatric care, specializing in direct patient care and vital signs monitoring. Demonstrates strong organizational skills and a commitment to maintaining a safe and confidential environment, adhering to HIPAA regulations. Known for fostering a collaborative atmosphere, enhancing staff efficiency, and delivering compassionate care to patients and families.
Compassionate professional striving to contribute knowledge of medicine, team-minded attitude, and extensive experience in field to provide support to medical care team and patients in need. Exceptionally talented at providing encouragement, support, and comfort to patients.
Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Care Associate
Pediatrics West
Groton
09.2024 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
Medical Receptionist
Oak Pediatrics
Westford
10.2023 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Certified Nursing Assistant
New England Pediatric Care
North Billerica
11.2020 - 01.2024
- Provided assistance with daily living activities for patients.
- Administered bed baths, bathing, and showering services.
- Facilitated feeding of patients to ensure nutritional needs were met.
- Monitored vital signs to assess patient health status.
- Delivered pediatric education to patients on care practices.
Barista
Dunkins Donuts
Lowell
09.2019 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Tj Maxx
Chelmsford
07.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Receptionist
Star Nails and Spa
Dracut
09.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Boston Career Institute
Lowell, MA 04.2025 - 02.2026
Health Assisting/Pre Nursing -
Greater Lowell Technical High School
Tyngsboro, MASkills
- Care plan management
- Database coordination
- Daily living support
- Multitasking
- Patient care
- Basic life support
- Vital signs monitoring
- First aid and safety
- Direct patient care
- Organizational skills
- Care plan assessment
- Nursing
Certification
- Basic Life Support
- CPR/AED
- First Aid
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant (CMA)
Languages
Khmer
Timeline
Boston Career Institute
04.2025 - 02.2026
Patient Care Associate
Pediatrics West
09.2024 - Current
Medical Receptionist
Oak Pediatrics
10.2023 - 09.2024
Certified Nursing Assistant
New England Pediatric Care
11.2020 - 01.2024
Sales Associate
Tj Maxx
07.2020 - 01.2021
Barista
Dunkins Donuts
09.2019 - 07.2021
Receptionist
Star Nails and Spa
09.2019 - 01.2020
Health Assisting/Pre Nursing -
Greater Lowell Technical High School