Jasmine Tkaczyk
Gloucester
Summary
Versatile and results-oriented professional with a proven track record at Essex Family Chiropractic, excelling in office management and customer relationship management. Demonstrated ability to maintain confidentiality, enhance customer satisfaction, and manage office operations efficiently. Skilled in data entry and adept at fostering positive client relations, significantly contributing to business success.
Overview
14
14
years of professional experience
Work History
Office Manager
Essex Family Chiropractic
09.2013 - 05.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Verified client insurance policies and communicated with insurance companies on a regular basis.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location to uphold successful operations strategies and maximize business success.
Baker
Butter Lane Cupcakes
06.2011 - 06.2012
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Administrative Assistant
Synergy Wellness
06.2010 - 06.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Verified clients insurance policies and communicated with insurance companies regularly.
- Answered High volume of incoming calls while maintaining good customer service.
- Developed X-rays in house.
Sales Representative
Walgreens
05.2009 - 01.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Informed customers of promotions to increase sales productivity and volume.
- Handled Cash and credit transactions and ensured accurate till at end of shift.
- Stocked and maintained shelves.
Office Assistant
Essex Family Chiropractic
05.2006 - 05.2007
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Secretary
Community Chiropractic
05.2004 - 04.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated mailings of promotional materials.
- Kept communications with various insurance companies.
Education
No Degree -
John Jay College of Criminal Justice
New York, NYHigh School Diploma -
Manhattan Center For Science Mathematics
New York, NY06-2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Customer relationship management
- Professional and courteous
- Effective multitasking
Timeline
Office Manager
Essex Family Chiropractic
09.2013 - 05.2018
Baker
Butter Lane Cupcakes
06.2011 - 06.2012
Administrative Assistant
Synergy Wellness
06.2010 - 06.2011
Sales Representative
Walgreens
05.2009 - 01.2010
Office Assistant
Essex Family Chiropractic
05.2006 - 05.2007
Secretary
Community Chiropractic
05.2004 - 04.2007
No Degree -
John Jay College of Criminal Justice
High School Diploma -
Manhattan Center For Science Mathematics
Similar Profiles
Zoey TateZoey Tate
Judge's Secretary at Essex County Family CourtJudge's Secretary at Essex County Family Court
Sarah ZillichSarah Zillich
Housing First Worker at Family Services Windsor-EssexHousing First Worker at Family Services Windsor-Essex
Ranju SkariaRanju Skaria
STUDENT SOCIAL WORKER (FINAL PLACEMENT) at Essex County Council- The Mulberry Tree Family CentreSTUDENT SOCIAL WORKER (FINAL PLACEMENT) at Essex County Council- The Mulberry Tree Family Centre