Jasmine Tormos
Springfield
Summary
Professional with experience in customer service, adept at managing guest requests and ensuring satisfaction through effective communication. Demonstrated ability to verify identification documents accurately, contributing to secure booking processes. Collaborated with diverse teams to resolve product and service-related issues, enhancing overall operational efficiency. Proven time management skills facilitated timely task completion and adherence to deadlines.
Overview
2
2
years of professional experience
Work History
Guest Service Ambassador
Baystate Medical Center
Springfield
04.2023 - Current
- Assisted with any special requests or needs of the guests.
- Verified identification documents when necessary for booking purposes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School of Science And Technology
Springfield, MA06-2023
Skills
- Customer service
- Identification verification
- Conflict resolution
- Attention to detail
Languages
English
Full Professional
Spanish
Professional
Timeline
Guest Service Ambassador
Baystate Medical Center
04.2023 - Current
High School of Science And Technology