Summary
Overview
Work History
Education
Skills
Timeline
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Jason Castle

Medford

Summary

Dynamic and results-driven professional with extensive experience as a Fire Alarm Operator for the City of Somerville. Proven leadership in managing emergency response teams and exceptional communication skills. Adept at resource coordination and CAD system updates, ensuring efficient operations during critical incidents. Committed to excellence in public safety and team performance.

Overview

32
32
years of professional experience

Work History

Fire Alarm Operator

City Of Somerville
05.2014 - Current
  • Dispatching fire and EMS units to emergencies received by phone or radio.
  • Answering 911 and 10- digit fire and police emergency lines.
  • Processing calls quickly and efficiently, proper coding for dispatch
  • Answering fire business lines
  • Monitoring of fire alarm box circuits for incoming alarms and trouble signals.
  • Coordination of resources to ensure proper fire coverage in city during large or multiple incidents.
  • Acting Senior Operator in the absence of Senior Operator for shifts as needed, assuming all duties and responsibilities of that position.

Auxiliary Fire Captain

City of Somerville
05.2000 - 06.2014


  • He held the rank of Captain for 5 years and Acting Captain for 2 years.
  • Accumulated a total of 450 hours over 14 years.
  • Served as the Administrative Head, managing day-to-day operations and a limited budget. 5
  • Responsible for hiring, training, and overseeing 10-15 members during emergencies. 5
  • Collaborated with various city officials and departments for operational support.
  • Reported directly to the Chief of the Somerville Fire Department.
  • Responded to Fires and other emergencies as needed, as well as providing support services to Fire, Police and DPW as needed.
  • Worked closely with the Superior officers of the Fire Department, Police Department as well as Fire Investigation Unit.

911 Public Safety Telecommunicator

Cambridge 911
09.2012 - 05.2014
  • Dispatching fire and EMS units to emergencies received by phone or radio.
  • Answering 911 and 10- digit fire and police emergency lines.
  • Answering fire and police business lines on 10-line switchboard.
  • Providing Emergency Medical Pre-Arrival and Post-Dispatch instructions to callers, when appropriate, using the Medical Priority protocols.
  • Monitoring of fire alarm box circuits for incoming alarms and trouble signals.
  • Coordination of resources to ensure proper fire coverage in city during large or multiple incidents.

Assistant Customer Service Manager

Shaw's Supermarket
05.1993 - 12.2012
  • Assist the Customer Service Manager in supervising checkout and service desk operations.
  • Provide excellent customer service and ensure associates adhere to company policies.
  • Achieve production and budget objectives for the department.
  • Perform duties of checker, bagger, and service desk as needed.
  • Supervise 2 to 90 associates in a fast-paced environment and take disciplinary action when necessary.
  • Conduct periodic reviews of work practices and provide feedback to management.
  • Prepare weekly work schedules based on business needs.
  • Ensure compliance with food safety and workplace safety standards.

Education

Associate of Science - Fire Science

Bunker Hill Community College
Charlestown, MA

Skills

    can type 40 words per minute

    multi-task

    good communication skills

    strong leadership abilities

    Not afraid to take on responsibility

Timeline

Fire Alarm Operator

City Of Somerville
05.2014 - Current

911 Public Safety Telecommunicator

Cambridge 911
09.2012 - 05.2014

Auxiliary Fire Captain

City of Somerville
05.2000 - 06.2014

Assistant Customer Service Manager

Shaw's Supermarket
05.1993 - 12.2012

Associate of Science - Fire Science

Bunker Hill Community College

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