Jason Ellcock
Lynn,MA
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 10+ years in the hospitality industry. Experience managing front desk team of guest service specialists.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Hilton Garden Inn Hotel-East Boston, MA
10.2021 - Current
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs with check ins reaching 80 at once.
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Stay up-to-date on hotel availability, special events and current rates.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
Senior Catering Associate
Spaulding Hospital & Rehabilitation Center-Cambridge, MA
05.2019 - 01.2022
- Taking patient menu selections prior to each meal ensuring optimal food preferences are met
- Offering menu alternatives as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences
- Assembling Patient trays according to patient menu on tray ticket per established timelines
- Completing catering rounds after passing trays to identify and meet additional patient needs
- Ensuring Quality and safety of food by following the HACCP guidelines in reference to Food supply assembly and distribution
- Verifying diet prescription accuracy to meet the needs of the patient.
Security Officer
John Hancock Tower-Boston, MA
03.2017 - 05.2019
- Adhere to all company service and operating standards
- Monitoring surveillance equipment, inspecting buildings, and access points
- Manage and operate freight elevators
- Follow procedures for various initiatives, such as fire prevention, property patrol, traffic control and accident investigations
- Immediately respond to emergencies to provide necessary assistance to employees and customers
- Remain in compliance with local, state and federal regulations
- Control traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities.
Student
Cambridge Rindge and Latin-Cambridge, MA
06.2012 - 06.2012
Education
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA06.2012
Skills
- Organizational skills
- Cash handling
- Communication skills
- Software Troubleshooting
- Materials handling
- Guest services
- Problem-solving skills
- Scheduling and Planning
- Listening Skills
Timeline
Front Desk Supervisor/Night Auditor
Hilton Garden Inn Hotel-East Boston, MA
10.2021 - Current
Senior Catering Associate
Spaulding Hospital & Rehabilitation Center-Cambridge, MA
05.2019 - 01.2022
Security Officer
John Hancock Tower-Boston, MA
03.2017 - 05.2019
Student
Cambridge Rindge and Latin-Cambridge, MA
06.2012 - 06.2012
High School Diploma -
Cambridge Rindge And Latin
Similar Profiles
Dimash BegzhanDimash Begzhan
Breakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday InnBreakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday Inn
Johanna RamirezJohanna Ramirez
Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)
Nayeli AlvarezNayeli Alvarez
Deli Clerk at Hilton Garden Inn HotelDeli Clerk at Hilton Garden Inn Hotel