Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Ready to excel in leadership role with focus on results-driven performance.
Overview
26
26
years of professional experience
Work History
Supervisor of Primary Care
Atrius Health Peabody
04.2023 - Current
Supervise the daily clinical support operations to ensure adequate clinical and support coverage within department
Operationalize service line and organization initiatives. Ensure efficient and effective implementation of appropriate processes
Monitor operational policies, procedures, and systems in accordance with established guidelines
Build strong positive communications with all levels of staff to enhance the success of service line and clinical practice at site
Participate in hiring of provider staff in conjunction with clinical leadership
Develop team leads and staff by ensuring proper training and knowledge of service line processes, care models
Evaluate and monitor performance to standards such as patient flow, response to patient/staff inquiries and requests, issue resolution
Coordinate cleanliness and safety of working environment, including DPH compliance
Serve as role model for staff
Medical Assistant Educator
Atrius Health, Riverside, Newton, MA
04.2022 - 04.2023
Participated in the development, implementation, and evaluation of medical assistant goals
Identified medical assistant learning needs and planned appropriate experiences/educational programs, including orientation, annual competencies, continuing education, and professional development
Supported skill/competency validations as needs arised including, but not limited to; cerumen removal, spirometry, vital signs, autoclaving, and personal protective equipment
Maintains current knowledge of regulatory and safety requirements
Supervisor of Operational Services
Harvard Vanguard Medical Associates, Cambridge, Massachusetts
11.2020 - 03.2022
Supervised the daily clinical support operations to ensure adequate clinical and support coverage within department
Operationalized service line and organization initiatives. Ensured efficient and effective implementation of appropriate processes
Monitored operational policies, procedures, and systems in accordance with established guidelines
Built strong positive communications with all levels of staff to enhance the success of service line and clinical practice at site
Developed team leads and staff by ensuring proper training and knowledge of service line processes, care models
Evaluated and monitored performance to standards such as patient flow, response to patient/staff inquiries and requests, issue resolution
Coordinated cleanliness and safety of working environment, including DPH compliance
Served as role model for all staff
Team Leader
Harvard Vanguard Medical Associates, Cambridge, Massachusetts
05.2018 - 11.2020
Exhibited high level of technical skill and functioned as a resource for other clinical support members. Filled in for staff as needed to provide appropriate support of the department.
Took lead role in ensuring department workflows were of a high quality.
Monitored staff understanding of required procedures and ensured procedures were implemented correctly
Collected data for use in the management decision-making process.
Acted as point of contact for patient inquiries, problems and complaints. Referred complex issues to appropriate resources
Maintained weekly staffing schedule
Assisted with interview process of potential new hires
Assisted with training of newly hired staff
Medical Assistant
Harvard Vanguard Medical Associates, Cambridge, Massachusetts
08.2001 - 05.2018
Recorded patients' medical history, vital statistics, or information such as test results in medical records.
Prepared treatment rooms for patient examinations, kept the rooms neat and clean.
Authorized drug refills and provided prescription information to pharmacies.
Showed patients to examination rooms and prepared them for the physician.
Purchasing Agent
BJ's Wholesale Club, Natick, Massachusetts
01.2000 - 07.2001
Prepared and processed requisitions and purchase orders for supplies and equipment.
Maintained records of goods ordered and received.
Education
Hampton University
Hampton, Virginia
12.1999
High School Diploma - undefined
Framingham High School
Framingham, Massachusetts
06.1998
Skills
EPIC
Microsoft Office
EKG
CPR
BLS
Timeline
Supervisor of Primary Care
Atrius Health Peabody
04.2023 - Current
Medical Assistant Educator
Atrius Health, Riverside, Newton, MA
04.2022 - 04.2023
Supervisor of Operational Services
Harvard Vanguard Medical Associates, Cambridge, Massachusetts
11.2020 - 03.2022
Team Leader
Harvard Vanguard Medical Associates, Cambridge, Massachusetts
05.2018 - 11.2020
Medical Assistant
Harvard Vanguard Medical Associates, Cambridge, Massachusetts