Jason Wadsworth
Lowell
Summary
Dynamic professional with extensive experience in customer service and team building, notably as a Store Manager at Starbucks. Proven track record in enhancing operational efficiency and implementing training programs that boost employee performance. Skilled in inventory management and adept at problem-solving, consistently fostering a positive environment for both staff and customers.
Overview
9
9
years of professional experience
Work History
Uber Partner
Independently Employed
Boston
04.2023 - Current
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Fostered a welcoming environment, accommodating special requests when possible.
Store Manager
Starbucks
Woburn
02.2019 - 04.2023
- Delegated work to staff, setting priorities and goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, coaching, and guidance to store staff members.
Assistant Manager
Staples
Reading
01.2016 - 02.2019
- Coordinated with other departments to ensure smooth flow of operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Skills
- Customer service
- Inventory management
- Team building
- Operational efficiency
- Training development
- Performance evaluation
- Problem-solving
- Time management
- Schedule management
- Feedback integration
Timeline
Uber Partner
Independently Employed
04.2023 - Current
Store Manager
Starbucks
02.2019 - 04.2023
Assistant Manager
Staples
01.2016 - 02.2019