Javi Parikh
New York
Summary
Dynamic sales associate with a proven track record at Dunkin' Donuts, excelling in customer service and teamwork. Skilled in problem-solving and time management, I enhanced customer satisfaction by streamlining checkout processes and fostering lasting relationships, contributing to increased repeat business and achieving monthly sales targets.
Overview
17
17
years of professional experience
Work History
Sales Associate
Dunkin' Donuts Franchising
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Dunkin' Donuts Franchising
07.2021 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Assistant
Tex Mex Grills
04.2015 - 05.2018
Sales Associate
Dunkin' Donuts
02.2009 - 03.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Arts - Arts Education
Vadodara University
India04-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Exceeded monthly quota 1.5] times.
- Increased productivity 5-10% by implementing several process improvements.
Languages
Hindi
Full Professional
English
Full Professional
Bengali
Professional Working
Gujarati
Full Professional
Punjabi
Limited Working
Timeline
Sales Associate
Dunkin' Donuts Franchising
02.2023 - Current
Sales Associate
Dunkin' Donuts Franchising
07.2021 - 01.2023
Sales Assistant
Tex Mex Grills
04.2015 - 05.2018
Sales Associate
Dunkin' Donuts
02.2009 - 03.2015
Bachelor of Arts - Arts Education
Vadodara University
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