Summary
Overview
Work History
Education
Skills
Timeline
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Jawad Mourad

Springfield

Summary

Proven track record in enhancing customer satisfaction and sales, notably at ALLSTATE. Excelled in client relations and policy knowledge, leveraging CRM software for risk mitigation. Demonstrated professionalism and ethics, alongside critical thinking, to achieve notable results in dynamic environments. Skilled in negotiation, ensuring client loyalty and operational excellence.

Overview

7
7
years of professional experience

Work History

Insurance Agent

ALLSTATE
05.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Field Sales Consultant

Sunrun
01.2023 - 08.2023
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Developed and presented educational pitches detailing practical and financial product benefits.
  • Maintained responsibility for [Number] accounts within assigned territory, consistently touching base to assess needs and satisfaction.
  • Maintained accurate and thorough records of leads and customer account information.
  • Conducted research to monitor market conditions and industry competitors.
  • Developed new business opportunities by actively prospecting for potential clients in the assigned territory.

In Home Tech Expert

Asurion
02.2022 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Security Supervisor

Brosnan Security
04.2019 - 01.2022
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.

Barista

Mocha Emporium
03.2017 - 01.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

High School Diploma -

Central High School
Springfield Ma
05.2019

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Customer follow-up
  • Auto insurance
  • Policy Knowledge
  • Client Relations
  • Policy writing
  • Negotiation
  • CRM Software
  • Risk Mitigation
  • Data Entry
  • Critical Thinking

Timeline

Insurance Agent

ALLSTATE
05.2023 - Current

Field Sales Consultant

Sunrun
01.2023 - 08.2023

In Home Tech Expert

Asurion
02.2022 - 03.2023

Security Supervisor

Brosnan Security
04.2019 - 01.2022

Barista

Mocha Emporium
03.2017 - 01.2020

High School Diploma -

Central High School

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Jawad Mourad