Jayda Morales
Lawrence
Summary
Knowledgeable and friendly Guest Service Representative with a strong background in a Hotel / Restaurant setting.
Driven and dedicated with focus on delivering exemplary service.
Thorough team contributor with proficient organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Courtyard by Marriott
01.2020 - Current
- Contributed towards achieving monthly revenue targets through upselling initiatives and diligent follow-ups.
- Managed check-in and check-out procedures for guests, Sports groups, wedding parties.
- Answered hotel phones with professionalism and directed calls appropriately.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Worked flexible hours across morning, night, weekend, and holiday shifts.
- Collected room deposits, fees, and payments.
- Worked effectively in fast-paced environments.
AM & PM Bistro Team Member
Courtyard By Marriott
01.2020 - Current
- Cook, Server, and Bartender.
- catered to Business Class guests, Wedding parties, Sports groups.
- Ensured all food was stored at appropriate temperatures according to health regulations, maintaining freshness and preventing spoilage.
- Collaborated with team members to ensure seamless service during peak hours.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Make change manually
Cashier
Target
05.2017 - 05.2020
- Welcomed customers and helped determine their needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Starbucks Barista
Starbucks, Target
02.2017 - 05.2020
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06.2020
Skills
- Event Setup and Breakdown
- POS systems expert
- Detail Oriented
- Flexible Schedule
- Problem-solving abilities
- Upselling and Cross Selling
- Team Player
- Bilingual
- Negotiation skills
Certification
- Osha Certified
- Serve Safe Certified
- Peer Mediator
Timeline
Guest Experience Specialist
Courtyard by Marriott
01.2020 - Current
AM & PM Bistro Team Member
Courtyard By Marriott
01.2020 - Current
Cashier
Target
05.2017 - 05.2020
Starbucks Barista
Starbucks, Target
02.2017 - 05.2020
High School Diploma -
Greater Lawrence Technical School
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