Jayden Garcia
Methuen
Summary
Hardworking and adaptable team player with leadership experience in fast-paced customer service environments. Skilled in communication, conflict resolution, and staying calm under pressure. Eager to bring a patient-focused and supportive mindset to a hospital setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nigh Shift Leader
Gong Cha
08.2022 - Current
- Led team members during busy shifts, promoting a smooth and supportive work environment.
- Responded to customer concerns calmly and professionally, using de-escalation when needed.
- Trained new employees on communication, safety procedures, and teamwork.
- Maintained cleanliness and organization to ensure a safe, welcoming space for staff and guests.
Brand Ambassador
American Eagle Outfitters, Inc
09.2024 - 03.2025
- Assisted customers with purchases and questions while promoting a positive in-store experience.
- Communicated clearly with coworkers to support daily operations and resolve issues.
- Maintained a friendly, inclusive environment during high-traffic hours.
- Handled concerns with patience and attention to individual needs.
Education
High School Diploma -
Methuen High School
Methuen, MASkills
- Clear & Calm Communication
- Team Leadership & Collaboration
- Conflict Resolution & De-escalation
- Time Management & Multitasking
- Empathy & Customer Support
- Safety awareness
Certification
- Basic Life Support (BLS), American Heart Association - April 2025
- Mental Health First Aid (MHFA), National Council for Mental Wellbeing - April 2025
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
09.2024 - 03.2025
Nigh Shift Leader
Gong Cha
08.2022 - Current
High School Diploma -
Methuen High School
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