JAZLYNN WALKER
West Springfield
Summary
Collaborative individual with dedication to partnering with others to promote engaged, empowering work culture. I encourage a positive attitude in workplace environments and am capable of working alongside diverse individuals. My open-mindedness and willingness to learn new things are 2 of my best attributes.
Overview
5
5
years of professional experience
Work History
Outreach & Tracking Caseworker
Key Program
08.2023 - Current
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
Assistant Manager
Lori's Gifts
04.2022 - 08.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Responded to incoming calls, emails, and online orders
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
Sales Advisor
H&M Hennes & Mauritz
09.2018 - 02.2023
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Demonstrated features, answered questions and offered solutions
- Responded to in-person and telephone requests for information about company offerings
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Trained and mentored new sales representatives
- Increased sales by offering advice on purchases and promoting additional products
- 02/2023
Education
Bachelor Of Applied Arts - Psychology
Framingham State University
Framingham, MA05.2022
West Springfield High School
West Springfield, MA06.2018
Skills
- Client Needs Assessment
- Detail Oriented
- Good Verbal/Written Skills
- Overseeing Employees
- Managing Multiple Priorities
- Organization
- Constructive Feedback
- Complex Problem Solving
- Collaborative
- Customer Relations
- Strategic Planning
- Social Perceptiveness
Languages
Spanish
Elementary
Timeline
Outreach & Tracking Caseworker
Key Program
08.2023 - Current
Assistant Manager
Lori's Gifts
04.2022 - 08.2023
Sales Advisor
H&M Hennes & Mauritz
09.2018 - 02.2023
Bachelor Of Applied Arts - Psychology
Framingham State University
West Springfield High School
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