Ambitious and reliable medical professional with 5+ years of experience in both administrative and bedside care. Both accompanied by a proven track record of implementing and exuding company standards.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Atrius Health Care
05.2023 - 03.2024
Delivered excellent patient experiences and direct care.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Recommended service improvements to minimize recurring patient issues and complaints.
Patient Experience Representative
Boston Children's Hospital
06.2022 - 02.2023
Demonstrated knowledge of clinical and nonclinical acute hospital operations and continuum of care
Delivered support to medical staff in completion of patient paperwork.
Facilitated communication between patients and various departments and staff.
Organized patient records and database to facilitate information storage and retrieval.
Personal Care Assistant
Carney Hospital
07.2021 - 06.2022
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Aided with mental support and physical activities to accomplish quality of life and sustain needs.
Transported individual to activities, medical appointments, and shopping trips.
Helped with self-administered medications.
Unit Coordinator
Neonatal Intensive Care Unit
08.2019 - 07.2021
Acquired, prioritized and managed important particulars for newborn babies entering and leaving the high demand environment
Illustrated effective communication and understanding to multitudes of culturally diverse families in the unit daily
Acted rapidly to emergency situations gathering all proper healthcare personnel in a swift manner
Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Program Coordinator
New England Medical Center
06.2016 - 01.2019
Maintained appointment templates in system using ECW
Scheduled complex appointments for both children and parents
Verified primary and secondary insurances before appointment using NEHAN software
Checked and collected copays if needed at the start of visit using Davincian and Chase Paymenttech
Operations Manager
Monitor Reality
02.2015 - 03.2016
Arranged meetings and created weekly schedule including travel arrangements
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Developed and maintained relationships with external vendors and suppliers.
Education
Associate of Science -
Roxbury Community College
Boston, MA
01-2026
Skills
Healthcare compliance
Care planning
Case management
Database coordination
Patient support
Medical terminology
Timeline
Patient Care Coordinator
Atrius Health Care
05.2023 - 03.2024
Patient Experience Representative
Boston Children's Hospital
06.2022 - 02.2023
Personal Care Assistant
Carney Hospital
07.2021 - 06.2022
Unit Coordinator
Neonatal Intensive Care Unit
08.2019 - 07.2021
Program Coordinator
New England Medical Center
06.2016 - 01.2019
Operations Manager
Monitor Reality
02.2015 - 03.2016
Associate of Science -
Roxbury Community College
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