JEAN L. LACET
Brighton,ME
Summary
Seeking an employment opportunity where I will utilize the multiple skills and crafts that I have acquired through prior experience, including expert client service, impeccable communication skills, strong organizational talents, and strong computer knowledge.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
10
10
years of professional experience
Work History
Senior Housing Crisis Coordinator
City of Boston
12.2023 - Current
- Collaborate with external agencies in joint efforts to address complex or large-scale crisis situations successfully.
- Establish partnerships with local law enforcement and emergency services to streamline crisis coordination efforts.
- Strengthen community relations by organizing informative workshops on crisis prevention and management.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Supervise and support a team of Housing Crisis Coordinators, providing guidance on case management strategies, ensuring adherence to program policies, and fostering professional development to improve service delivery for individuals and families experiencing housing instability.
- Evaluate staff performance and provided coaching to address inefficiencies.
- Maintain database systems to track and analyze operational data.
Stabalization Case Manager
Family Aid Boston
06.2020 - 12.2023
- Works with homeless families with children, through housing search, placement, and stabilization case management.
- Participate in meetings with clients and support staff to ensure the development of the most efficient and comprehensive housing plan utilizing all in-house and community resources available.
- Refer clients to necessary therapeutic, social service, medical, educational, employment, etc. resources within the community.
- Maintain accurate and complete file information, case notes, and HMIS documentation clearly and completely documenting goals, action steps and outcomes.
- Engage with families identified through several programs, including those with Boston Public Schools, Boston Children’s Hospital, and other partner organizations.
- Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions.
Housing Specialist
New England Center & Home for Veterans
11.2018 - 06.2020
- Develops and maintains relationships with landlords’/property managers’ advocating on behalf of SSVF participants.
- Works with participants to assess housing barriers, needs and preferences.
- Liaison between organizations and vendors to mitigate housing issues (i.e., credit, legal issues, rental history).
- Identifies apartment, SRO and other housing vacancies and travels to potential placements with clients as needed.
- Ensures rapid and smooth transitioning into community, coordinating and securing rental and moving assistance with NECHV and other agencies.
- Works with Case Managers and Housing Advocates from NECHV, VA-HUD/VASH and Shelter Plus Care, local Housing Authorities, and other agencies with a goal to assist homeless clients; and
- Follows up with clients’ post-placement to ensure all needs have been met.
Leasing Manager
Heading Home, Inc.
09.2016 - 05.2018
- Responsible for leasing aspect of housing and shelter programs serving both individuals and families.
- Oversees management of agency’s 500 physical assets, both leased and owned properties.
- Develops and oversees property management plan, maintenance, and safety/liability procedures.
- Works with team to conduct initial, annual, and special inspections of units according to Housing Quality Standard and Rent Reasonableness guidelines required by HUD.
- Collaborates with program staff to maintain relationships with landlords’/property managers.
- Confirms leases are renewed in a timely manner through tracking lease dates and inspections related thereto; and
- Uses research and proper organization skills to stay knowledgeable of the status of property market and AppFolio and Efforts to Outcomes databases.
Housing Case Manager
Heading Home, Inc.
06.2015 - 09.2016
- Screens Program Participants for HOMEBASE Housing Eligibility
- Assist Clients with Housing Search/ Placement in the Greater Boston area
- Maintains Client Spreadsheets via Microsoft Excel
- Negotiates Contracts/ Drafted Leases for shelter clients and landlords.
- Document Interactions with clients
- Maintains Working Relationship with clients and landlord participates.
- Conducts Apartment Viewings with clients.
Education
Real Estate License -
Bill Morgan School
01.2014
Liberal Arts -
University of Massachusetts - Dartmouth
09.2013
Skills
- Mastery in all Microsoft Office programs, Nuance PDF, SoftPro (residential), Eclinical Database, Efforts to Outcomes Database, District Court Online Filings, AppFolio, and all residential listing websites
- Extensive experience working with clients/customers and handling complaints, charismatic, confident speaker and writer, excellent ability to adapt to a quickly changing environment, extensive organization, record-keeping and planning skills, capable problem solver, impeccable leadership and time management skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Senior Housing Crisis Coordinator
City of Boston
12.2023 - Current
Stabalization Case Manager
Family Aid Boston
06.2020 - 12.2023
Housing Specialist
New England Center & Home for Veterans
11.2018 - 06.2020
Leasing Manager
Heading Home, Inc.
09.2016 - 05.2018
Housing Case Manager
Heading Home, Inc.
06.2015 - 09.2016
Real Estate License -
Bill Morgan School
Liberal Arts -
University of Massachusetts - Dartmouth
Similar Profiles
Corey SmithCorey Smith
Camp Counselor at City of BostonCamp Counselor at City of Boston
Erik SwansonErik Swanson
Police Officer at City of BostonPolice Officer at City of Boston
Daniel NeeDaniel Nee
Superintendent of Streets at City of BostonSuperintendent of Streets at City of Boston
Konrad WiorkiewiczKonrad Wiorkiewicz
Games Art & Design Ambassador at University of BrightonGames Art & Design Ambassador at University of Brighton
Romany SewihaRomany Sewiha
Electrician at N/AElectrician at N/A