Jean-Lou BLANC
Brockton
Summary
Proven Associate Analyst with a track record of enhancing data-driven decision-making and operational efficiency, demonstrated at National Archives And Records Administration. Skilled in customer service and data analysis, I significantly boost satisfaction and productivity. My positive attitude and attention to detail have consistently improved service delivery and customer loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
Walmart
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Restaurant Supervisor
NH El Rancho
02.2018 - 04.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Associate Analyst
National Archives And Records Administration
04.2020 - 03.2023
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Provided support during internal audits by promptly supplying requested information as needed.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Presented complex analytical findings in a clear, concise manner, enabling effective communication with various departments.
- Analyzed data sets using [Software] and other quantitative and statistical modeling technologies and tools to effectively meet company analysis and reporting requirements.
- Identified operational efficiency opportunities to support long-term growth plans.
- Enhanced data-driven decision making by conducting thorough research and presenting actionable insights to management.
Education
Associate of Industrial Technology - Diesel Engine
Diesel Institut of Haiti
Port-au-Prince, Haiti06-2016
High School Diploma -
J. J Rousseau
Croix-des-Bouquets, Haiti06-2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Positive Attitude
- Attention to Detail
- Positive Attitude and Energy
Languages
French
Full Professional
Haitain Creole
Native or Bilingual
Timeline
Cashier
Walmart
05.2024 - Current
Associate Analyst
National Archives And Records Administration
04.2020 - 03.2023
Restaurant Supervisor
NH El Rancho
02.2018 - 04.2023
Associate of Industrial Technology - Diesel Engine
Diesel Institut of Haiti
High School Diploma -
J. J Rousseau
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