Jean Sylvain
Boston
Summary
Dynamic GSoC analyst with Aetna, specializing in risk assessment and crisis management. Demonstrated success in delivering impactful intelligence reports and improving operational efficiency. Multilingual communicator skilled in fostering collaboration across teams. Proficient in Microsoft Office and CRM systems, driving results through strategic insights and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Gsoc Analyst
Aetna
Boston
12.2025 - Current
- The Global Security Operations Center (GSOC) Analyst supports the Global Security Management and other business function leaders for a high-profile customer
- This role executes the various core functions of the GSOC to include, but not limited to incident recognition/escalation, intelligence analysis, emergency response, product security, and physical security
- Monitor global events and assess/communicate impact to a high-profile customer
- Complete risk and intelligence driven reports to Global Security and other stakeholders
- Monitor health of all Global Security platforms and applications
- Monitor access control and CCTV systems for alarms and see to appropriate response
- Provide support and participate in crisis mitigation and after-action reporting
- received and responded to calls for assistance from employees worldwide, ensuring effective support
- Assist in sending company mass notifications
- Monitor and communicate risks associated with supply chain assets
- Analysts act as partners who work closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders
- Collaborate with Security Guard Force and other business partners to meet operational goals
- scheduled meetings with stakeholders and investors to communicate findings
Operation Manager
Vertex
Boston
10.2023 - 12.2025
- Managed team of five extended members, ensuring effective collaboration and high performance.
- Led cross-functional meetings,Schedules providing regular updates to stakeholders for transparent communication.
- Conducted risk-based impact assessments in collaboration with subject matter experts.
- Hired, onboarded, and managed a team of five employees to enhance departmental capabilities.
- Demonstrated leadership by modeling exemplary behavior and fostering a culture of learning.
- Promoted enterprise thinking to drive breakthrough results across projects and initiatives.
- Executed duties and projects that supported departmental goals.
Project Manager
Sunrun
Worcester
12.2020 - 08.2024
- Implemented targeted solutions to improve project delivery and align with client needs.
- Negotiated contracts with homeowners and suppliers to secure optimal deals.
- Managed high level schedules and ensured that clients' goals were met.
- Streamlined communication for homeowners as the single point of contact from agreement signing to activation.
- Coordinated scheduling for system installation to ensure timely execution.
- Created and maintained a pipeline while overseeing the entire process.
Business Development Specialist
IBM Watson Health
Boston
10.2018 - 04.2019
- Collaborated with payers and providers in healthcare to streamline transaction processes.
- Coordinated meetings that led to successful medical equipment agreements.
- Developed strategic partnerships with healthcare organizations to enhance service offerings.
- Conducted market analysis to identify growth opportunities in the health technology sector.
- Collaborated with cross-functional teams to align business strategies with client needs.
Maintenance Technician II
Cirtec Medical Co.
Lowell
05.2016 - 01.2018
- Read and comprehended equipment schematics and operation manuals for accurate maintenance.
- Scheduled calls and coordinated with the correct personnel for smoother transactions
- Maintained and troubleshot all conveyors, ensuring optimal performance across the facility.
- Diagnosed issues, replaced and repaired parts, tested equipment, and made necessary adjustments.
- Performed diverse maintenance tasks on bandsaws, thermoforming equipment, hydraulic presses, ovens, and RF welders.
- Led audits of preventative maintenance procedures to confirm compliance and enhance effectiveness.
- Developed emergency repair work plans to address critical equipment failures promptly.
- Created and closed work orders to document labor hours and maintenance procedures accurately.
- Implemented electrical safety practices to ensure a secure work environment.
Education
Bachelor of Science - Criminal Justice
Bridgewater University
Bridgewater, MA12-2024
Skills
- CRM
- Sales Force
- Clinicalworks
- Practice Suite
- AethaHealth
- Tebra
- Microsoft Office
- Google Suite
- Zoom
- Teams
- Navigator
- ADP
- Customer Service
- Multilingual
Passions And Interests
- Football Coaching
- Customer service & relations
- E-commerce & entrepreneurship
- Product & brand marketing
- Community service & corporate philanthropy
Languages
creole
Full Professional
English
Full Professional
Spanish
Limited
French
Professional
Timeline
Gsoc Analyst
Aetna
12.2025 - Current
Operation Manager
Vertex
10.2023 - 12.2025
Project Manager
Sunrun
12.2020 - 08.2024
Business Development Specialist
IBM Watson Health
10.2018 - 04.2019
Maintenance Technician II
Cirtec Medical Co.
05.2016 - 01.2018
Bachelor of Science - Criminal Justice
Bridgewater University