JEANA DeBENEDETTO
Tewksbury
Summary
Dynamic business development leader with a proven track record at Northern Bank, driving sales strategies that resulted in significant portfolio growth. Expert in client negotiation and customer relationship management, consistently exceeding goals while fostering a collaborative team environment. Adept at market analysis, enhancing profitability through innovative solutions and strong client partnerships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Vice President/ Business Development Manager
Northern Bank
Billerica
05.2025 - Current
- Build and promote the branch, drive sales and promote overall ownership and accountability for customer service and branch success.
- Immerse in the community by leading and supporting the Bank’s community related initiatives and events to build brand awareness in Billerica and surrounding communities.
- Identify, develop, and close sales. Cross-sell bank products/services when appropriate.
- Develop, communicate, and coach sales strategies to seven staff members to enable the branch to achieve and exceed sales/deposit goals.
- Proactively prospect and grow business banking relationships through outreach to continuously build a strong consumer and business customer base.
- Lead staff by applying knowledge of the Bank’s products, services, policies and procedures.
- Create a positive work environment by providing direction and leadership to branch staff with emphasis on superior customer service skills, achieving sales goals, and teamwork.
- Develop, coach, and motivate branch staff members, conduct performance counseling as well as evaluations of employee performance.
- Participate in recruiting, vetting, interviewing and hiring new employees.
- Conduct weekly and monthly branch meetings and one-on-one staff meetings to communicate issues, review product knowledge, set goals, communicate sales results, provide recognition and skill review.
- Registered with Nationwide Mortgage Licensing System (NMLS) to offer Home Equity Line of Credit.
Real Estate Account Executive
Bell Tower Commercial Real Estate Group
Lawrence
12.2021 - 05.2025
- Licensed Massachusetts Real Estate Agent with primary responsibility of managing commercial real estate transactions, including leasing, sales, and acquisitions, as well as property management.
- Built and maintained strong relationships with property owners, tenants, and industry professionals.
- Oversaw tenant relations, addressing concerns and maintaining high tenant satisfaction.
- Manage a portfolio of commercial properties, ensuring they are well-maintained and compliant with regulations.
- Prepare financial reports and budgets, providing regular updates to property owners.
- Negotiate lease agreements and contracts with clients, ensuring favorable terms and conditions.
Assistant Vice President/ Corporate Payment Solutions Manager
Century Bank
Medford
11.2016 - 03.2020
- Managed a $15MM merchant services portfolio and achieved an increase in portfolio volume of over 40% and increased portfolio profitability of over 60% in year-1.
- Streamlined process for onboarding new clients and annual review process resulting in significant increase in activation, loyalty, and retention.
- Developed, implemented, and managed sales strategy and process for call programs, with a focus on self-sourced lead generation.
- Established goals, trained, and tracked sales staff on critical stages in sales cycle and developed staff to hone sales skills.
- Hosted weekly one-on-one staff meetings, hosted monthly team meetings, and established weekly/monthly sales tracking tools to assess productivity and attainment of sales and portfolio growth objectives.
- Established and executed successful sales and service partnership programs.
- Consistently visited and trained branch staff/internal partners to promote referral/sales success and improve confidence of 'front line' staff.
- Developed and maintained comprehensive department resources and training materials.
National Sales Executive
Thrive Payments
Wakefield
02.2014 - 10.2016
- National sales and key account management expert selling payment solutions to businesses and financial institutions in United States territory.
- Increased sales volume by over $10MM annually.
- Managed and organized Thrive trade show strategy and converted 70% of trade show leads to booked business generating over $2MM in increased revenue within the first 9 months of tenure.
- Designed Museum Channel Sales Initiative, developed shared revenue model, and prospected all national, regional, and state level museum associations while closing 3 of 6 channel partnerships with regional museum associations with informal referral channel agreements for remaining 3 associations in less than 1-year.
- Understood and mastered the unique needs and challenges of clients/prospects in ongoing development of product and service enhancements to increase profitability and outperform competition.
- Maintained a productive pipeline across all sectors of target markets through United States territory while working independently and steadfastly to generate self-sourced business opportunities and company generated leads via cold calls, direct mail, and face-to-face prospecting.
- Developed and executed market development and strategic sales and partnership specializing in banks, credit unions, and museum market channels.
- Executed channel sales agreements and managed ongoing channel relationships to grow sales volume and recurring revenue yielding increased profit.
- Negotiated with C-level and SMB decision makers producing desired company results.
- Participated in national trade shows and conventions to increase brand awareness and channel sales volume.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
University of Massachusetts
Lowell, MASkills
- Sales strategy
- Business development
- Client negotiation
- Portfolio management
- Market analysis
- Customer relationship management
Certification
Nationwide Mortgage Licensing System (NMLS)
Affiliations
Board Member, Boys and Girls Club of Greater Billerica
Timeline
Assistant Vice President/ Business Development Manager
Northern Bank
05.2025 - Current
Real Estate Account Executive
Bell Tower Commercial Real Estate Group
12.2021 - 05.2025
Assistant Vice President/ Corporate Payment Solutions Manager
Century Bank
11.2016 - 03.2020
National Sales Executive
Thrive Payments
02.2014 - 10.2016
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
University of Massachusetts