Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jeanna Serafino

Springfield

Summary

Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Baystate Health Pain Management
Springfield
04.2023 - Current
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.

Certified Medical Assistant

Baystate Health Wesson Women's Clinic
Springfield
07.2016 - 10.2023
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Direct Care Worker

Mental Health Association Inc.
Springfield
01.2018 - 12.2021
  • Participated in team meetings to discuss best practices for providing quality care.
  • Coordinated transportation for medical appointments and other errands.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Provided personal care to clients, such as bathing, grooming and toileting.

Education

Associate of Science - Medical Assisting

Springfield Technical Community College
Springfield, MA
05-2016

Skills

  • Vital signs assessment
  • Patient scheduling
  • Electronic health records
  • HIPAA compliance
  • Surgical assistance
  • Specimen collection
  • Multitasking and organization
  • Verbal and written communication
  • Patient documentation

Certification

  • CPR certification
  • CMA (AAMA)

References

References available upon request.

Timeline

Certified Medical Assistant

Baystate Health Pain Management
04.2023 - Current

Direct Care Worker

Mental Health Association Inc.
01.2018 - 12.2021

Certified Medical Assistant

Baystate Health Wesson Women's Clinic
07.2016 - 10.2023

Associate of Science - Medical Assisting

Springfield Technical Community College

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Jeanna Serafino