Jeanne Abderhalden
Becket
Summary
Dynamic Store Manager with a proven track record at Bath & Body Works, excelling in service excellence and team leadership. Enhanced sales through strategic visual merchandising and data analysis, driving a significant increase in customer satisfaction. Strong organizational skills complemented by analytical problem-solving abilities ensure optimal store efficiency and team performance.
Overview
24
24
years of professional experience
Work History
Store Manager
Bath & Body Works
10.2023 - Current
- Led daily store operations to ensure efficient workflow and optimal customer experience.
- Managed team performance, providing coaching and mentorship to enhance staff productivity.
- Developed and implemented visual merchandising strategies to drive sales and brand consistency.
- Analyzed sales data to identify trends, adjust inventory levels, and optimize product placement.
Private Nanny/Childcare Provider
Self-employed
04.2010 - 08.2023
- Provided personalized care and support for children, fostering emotional and physical development.
- Developed engaging educational activities to promote cognitive skills and creativity.
- Managed daily schedules, ensuring timely completion of tasks and appointments.
- Implemented effective communication strategies with parents to discuss progress and concerns.
Sales Associate
Bath & Body Works
10.2016 - 04.2022
- Engaged customers through effective communication, building rapport and trust to enhance sales opportunities.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Demonstrated product knowledge to educate customers and promote upselling techniques, increasing overall sales volume.
- Processed transactions efficiently using point-of-sale systems while maintaining accuracy in cash handling.
Customer Service Representative
Peter Fasano
04.2008 - 02.2009
- Resolved customer inquiries efficiently through various communication channels.
- Assisted in training new staff on product knowledge and service protocols.
- Streamlined issue resolution processes to enhance customer satisfaction.
- Mentored junior representatives to improve team performance and service quality.
Administrative Assistant
Sheridan Memorial Hospital
09.2007 - 02.2008
- Managed daily office operations, ensuring efficient workflow and timely communication among departments.
- Coordinated scheduling for medical staff, optimizing resource allocation and reducing appointment conflicts.
- Developed and maintained electronic filing systems, improving document retrieval and enhancing data accuracy.
- Assisted in preparing reports for management, contributing to informed decision-making processes within the organization.
Medical Receptionist
Suburban Internal Medicine
08.2001 - 08.2007
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated communication between patients and healthcare providers to ensure timely information exchange.
- Processed insurance claims and verified patient coverage to facilitate seamless billing operations.
- Trained new staff on office protocols and procedures, enhancing team efficiency and performance.
Education
High School Diploma -
Lee Middle And High School
Lee, MA06-2001
Skills
- Service excellence
- Analytical problem-solving
- Customer service expertise
- Strong organizational skills
- Store efficiency optimization
- Effective team leadership
Timeline
Store Manager
Bath & Body Works
10.2023 - Current
Sales Associate
Bath & Body Works
10.2016 - 04.2022
Private Nanny/Childcare Provider
Self-employed
04.2010 - 08.2023
Customer Service Representative
Peter Fasano
04.2008 - 02.2009
Administrative Assistant
Sheridan Memorial Hospital
09.2007 - 02.2008
Medical Receptionist
Suburban Internal Medicine
08.2001 - 08.2007
High School Diploma -
Lee Middle And High School